Pros
Pto, 401k match after one year. International bank. Dental/ medical. Many branches in Bay Area have some good managers. Have to write 20 words.
Cons
Everything about CITI is Bait-n-switch. Even though the branch hours are 10-5. You are required to start work at 830...yes.. 90 MINUTES BEFORE THE BRANCH OPENS. Why? Because CITI uses Outdated pre historic technology. It takes 20-30 mins to log into your computer. Then 45 mins to do tedious un related to your SALES job activities like "balancing the ATM", night drop, debit card logs, and over 10 OPERATIONS related tasks. CITI is all about cost cutting, at the expense of their employees. They are removing the assistant manager role in most branches and replacing them with "virtual assistant managers". Basically forcing the bankers to pick up the slack in operations. Every aspect of your day is watched carefully by your manager. It will start with "scrubbing" leads at 9am, basically getting a list of customers who you will call for 2 hours to book appointments. This will happen EVERYDAY. Completely mindless job. You are basically a glorified telephone operator. Majority of your time will be spent on the phone with the back office resolving customer issues and problems. You will go home feeling angry, depressed, and frustrated. Customers see it and feel it. Especially with citi's policy on cash transactions. ANY transaction involving cash(deposit, withdrawal, payment on credit card, etc..) requires the customer to present government issues ID, social security, and job occupation. Think about it. As a Citibank CUSTOMER, you have to present this every time if you don't have your debit card with you. RIDICULOUS. Daily shouting matches with customers about this. Employees and Customers BOTH HATE IT. The only bankers at citi who earn decent commission are ones who have worked in that office for 10 years or more. Because they sell the same checking and saving promotions to the same customers every year. Example - customer opens savings account with 50k, keeps balance for 90 days. Earns 500$ bonus. Closes it out. Repeats every 6 months. Banker Will make commission on that same customer year after year. That will not happen for bankers who are NEW to citi. NEVER. After all the senior bankers retire, citi will have a hard time surviving. Citi recently pulled out of the TEXAS AND BOSTON market. After only a few years. Total fail. Many managers are incompetent, or when they do get something right they have no power to implement it. Laughable, out of touch policy gets handed down from upper management - which is completely remote from the front lines, then your manager has no authority to change it. They all end up rubberstamping a very disjointed, inept corporation. Employees practicing unethical customer transactions due to feeling like their job was in jeopardy at all times
