Is Co-op a good company to work for as a In-Store Assistant?

In-Store Assistant professionals working at Co-op have rated their employer with 3.6 out of 5 stars in 62 Glassdoor reviews. This is a lower than average score with the overall rating of Co-op employees being 3.7 out of 5 stars. Search open In-Store Assistant Jobs at Co-op now and start preparing for your job interview by browsing frequently asked In-Store Assistant interview questions at Co-op .

Does Co-op pay In-Store Assistant employees well?

In-Store Assistant professionals rate their compensation and benefits at Co-op with 3.7 out of 5 stars based on 62 anonymously submitted employee reviews. This is 5.6% better than the company average rating for salary and benefits. Find out more about In-Store Assistant salaries at Co-op.

How happy are In-Store Assistant professionals working at Co-op?

51% of In-Store Assistant employees at Co-op would recommend their employer to a friend. This rating has increased by 61% in the past 12 months. In-Store Assistant professionals have also rated Co-op with a 4.1 rating for work-life-balance, 3.9 rating for diversity and inclusion, 3.7 rating for culture and values and 3.3 rating for career opportunities.

What are the top reviewed jobs at Co-op?

Team Leader (706) , Customer Team Member (CTM) (661) , Customer Team Member (566) , Customer Assistant (272) , Store Manager (189) , Sales Assistant (182) , Customer Service (168) , Customer Service Assistant (116) , Customer Service Representative (97) , Shop Assistant (84) , Warehouse Operative (81) , Sales Associate (79) , Team Member (79) , Retail Assistant (77) , CTM (69)

What are the pros of working at Co-op according to real employee reviews?

"the pay was good (above the national living wage) and the hours were alright." ((in 588 reviews)); "The staff was friendly and I got learnt and adapt to the store quite quickly." ((in 279 reviews)); "The people were great and kept you sane" ((in 273 reviews)); "Great team manager and colleagues" ((in 260 reviews)); "Good benefits and that’s about it" ((in 167 reviews))

What are the cons of working at Co-op according to real employee reviews?

"poor management and excess of responsibilties" ((in 371 reviews)); "Long hours but that's fine if you are willing to progress and apply yourself." ((in 286 reviews)); "If you have a bad manager you’ll have a hard time getting anyone above them to listen." ((in 194 reviews)); "no training or progression unless you are in with a certain crown or you have a manager that is" ((in 90 reviews)); "Breaks were short and infrequent" ((in 52 reviews))

Co-op In-Store Assistant reviews

3.6

51% would recommend to a friend

(62 total reviews)

Kate Allum

Not enough data to show CEO approval

25% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (62 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

In Store Assistant employees have rated Co-op with 3.6 out of 5 stars, based on 62 company reviews on Glassdoor. This indicates that most In Store Assistant professionals have a good working experience there. Co-op is rated in line with the average (within 1 standard deviation) by In Store Assistant professionals compared to other employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

62 reviews

4.0

Sep 1, 2025

Decent Place

Store assistant

Recommend

CEO approval

Business Outlook

Pros

Flexible Working Safe environment Friendly

Cons

Hard work CUstomers Low pay

Co-op Response

9mo

Thank you for your review and feedback. We're pleased that you feel safe in your workplace, with supportive, friendly colleagues and in a role that offers the flexibility you need.

4.0

Jul 21, 2025

coop

Store assistant

Recommend

CEO approval

Business Outlook

Pros

good mangagers good site location over time

Cons

8 hour contract must be able to pick up shifts

Co-op Response

8mo

Thank you for your review and feedback. We're pleased to see that you are happy with your manager, your work location and the opportunities for overtime.

1.0

Jul 16, 2025

Sacked over mentoes

Store assistant

Recommend

CEO approval

Business Outlook

Pros

Able to work part time hours so the company can benefit from less taxes

Cons

Sacked over forgetting to pay for one packet of mentoes twice with no prior warnings, and 10 days after the government hiked up employers NI. Non existent support generally, very poor communication, and very cynical attitude of the coop with this action

Co-op Response

10mo

Thanks for sharing your experience. We’re sorry to hear that your time with us ended in this way. While we can’t comment on individual cases, we expect all colleagues to follow the same standards of conduct, and we apply our policies consistently. Any decision to end employment follows a clear process, including the opportunity to respond and appeal. We take these matters seriously and aim to ensure fairness at every stage. We also recognise the importance of supporting neurodivergent colleagues and are actively improving how we do this, including through manager training, clearer guidance, and more inclusive practices. We expect our leaders to communicate clearly and treat all colleagues with respect and understanding. Thanks again for your feedback, and we wish you well in whatever comes next.

Viewing 7 - 9 of 62 Reviews

Jobs at Co-op

Vereinigtes Königreich

LGV Driver - Class 1/Cat C+E (Full-time)

West Thurrock, England

LGV Driver - Class 1/Cat C+E (Part-time)

West Thurrock, England

Co-op

Co-op In-Store Assistant reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Decent Place

coop

Sacked over mentoes

Jobs at Co-op

Co-op reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Co-op reviews FAQs

Company ratings over time

Jobs at Co-op