Does Co-op pay their employees well?

According to anonymously submitted Glassdoor reviews, Co-op employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Co-op. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Co-op?

66% of Co-op employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Co-op 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Co-op?

Team Leader (705) , Customer Team Member (CTM) (656) , Customer Team Member (564) , Customer Assistant (272) , Store Manager (188) , Sales Assistant (182) , Customer Service (167) , Customer Service Assistant (116) , Customer Service Representative (97) , Shop Assistant (84) , Warehouse Operative (80) , Sales Associate (79) , Team Member (78) , Retail Assistant (76) , CTM (69)

What are the pros of working at Co-op according to real employee reviews?

"the pay was good (above the national living wage) and the hours were alright." ((in 606 reviews)); "The staff was friendly and I got learnt and adapt to the store quite quickly." ((in 281 reviews)); "The people were great and kept you sane" ((in 260 reviews)); "Great colleagues and a rewarding job" ((in 254 reviews)); "Good benefits and that’s about it" ((in 173 reviews))

What are the cons of working at Co-op according to real employee reviews?

"poor management and excess of responsibilties" ((in 368 reviews)); "Long hours but that's fine if you are willing to progress and apply yourself." ((in 292 reviews)); "If you have a bad manager you’ll have a hard time getting anyone above them to listen." ((in 187 reviews)); "no training or progression unless you are in with a certain crown or you have a manager that is" ((in 92 reviews)); "Breaks were short and infrequent" ((in 53 reviews))

What are employees saying about Co-op layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Co-op layoffs and their outlook for job security at Co-op in 2026.

Co-op reviews

3.7

66% would recommend to a friend

(6,235 total reviews)

Kate Allum

Not enough data to show CEO approval

49% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.5

Work/Life balance

3.5

Compensation and benefits

3.3

Senior management

3.2

Career opportunities

Co-op has an employee rating of 3.7 out of 5 stars, based on 6,235 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Co-op employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

1.0

Mar 31, 2023

Co op suck

Customer team member (ctm)

Recommend

CEO approval

Business Outlook

Pros

You get a bit of discount on overpriced food

Cons

The customers stink The staff stink Over worked under staffed it’s a joke of a company ! Run around for 7 hours of your shift like a headless chicken. Dealing with customers delivery drivers self service tills Amazon orders dpd orders all this whilst expected to serve customers and put stock out on the shop floor . Whilst your team leaders sit outside the front of the store vaping complaining about how overworked they are . Whilst you continue to deal with the customers and deliveries absolute joke of a company . 20 min break to shovel some reduced food down you neck and back to it. 12 hr contract and constantly given 30+ hours !

Co-op Response

3y

We're sorry to hear about your current experience with us. We can see from your review that you are frustrated, but we're concerned about the comments you make about our customers. We truly value our customers and the role of our Customer Team Member in store is putting customer service first. Please discuss your concerns with your Store Manager about your current workload or if you feel that you can't do this, reach out to our HR team on 0330 606 1001.

3.0

Mar 22, 2023

Lots of changes

Funeral arranger

Recommend

CEO approval

Business Outlook

Pros

Supportive colleagues and great teamwork

Cons

Top heavy management lost touch with work on the ground

1.0

Mar 7, 2023

Really toxic culture

Product development

Recommend

CEO approval

Business Outlook

Pros

Some of the colleagues are great

Cons

The culture can be quite toxic and lots of egos playing out. Too many voices get involved in areas that they are not necessarily the experts in so doesn’t allow for any autonomy Senior managers want to do all the nice bits and get the glory but treat the team poorly

Co-op Response

3y

We're sorry to learn about your experience with us. Co-op do encourage colleagues to take ownership of work and also believe in collaboration and co-operation. We hope that you raised your concerns with your manager regarding any poor treatment you experienced or witnessed.

Viewing 94 - 96 of 6,235 Reviews

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Reviews by job title

Co op suck

Lots of changes

Really toxic culture

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