Does Co-op pay their employees well?

According to anonymously submitted Glassdoor reviews, Co-op employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Co-op. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Co-op?

66% of Co-op employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Co-op 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Co-op?

Team Leader (706) , Customer Team Member (CTM) (659) , Customer Team Member (565) , Customer Assistant (272) , Store Manager (189) , Sales Assistant (182) , Customer Service (167) , Customer Service Assistant (116) , Customer Service Representative (97) , Shop Assistant (84) , Warehouse Operative (81) , Sales Associate (79) , Team Member (78) , Retail Assistant (77) , CTM (69)

What are the pros of working at Co-op according to real employee reviews?

"the pay was good (above the national living wage) and the hours were alright." ((in 603 reviews)); "The staff was friendly and I got learnt and adapt to the store quite quickly." ((in 291 reviews)); "Great colleagues and discount of products" ((in 271 reviews)); "Great people and place to work" ((in 265 reviews)); "good benefits and school prgrams" ((in 176 reviews))

What are the cons of working at Co-op according to real employee reviews?

"poor management and excess of responsibilties" ((in 362 reviews)); "Long hours but that's fine if you are willing to progress and apply yourself." ((in 284 reviews)); "Some managers are awful and make you hate your job" ((in 199 reviews)); "no training or progression unless you are in with a certain crown or you have a manager that is" ((in 95 reviews)); "Breaks were short and infrequent" ((in 50 reviews))

What are employees saying about Co-op layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Co-op layoffs and their outlook for job security at Co-op in 2026.

Co-op reviews

3.7

66% would recommend to a friend

(6,252 total reviews)

Kate Allum

54% approve of CEO

49% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.5

Work/Life balance

3.5

Compensation and benefits

3.3

Senior management

3.2

Career opportunities

Co-op has an employee rating of 3.7 out of 5 stars, based on 6,252 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Co-op employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

4.0

Dec 29, 2024

Everything except training

Customer team member

Recommend

CEO approval

Business Outlook

Pros

Most stores have great teams who are very friendly and welcoming.

Cons

If you don't have experience beforehand, you will need to go through a lot of confusion and frustration during the earlier days as they are so awful when it comes to training people. Unlike M&S stores who are even though private owned corporations, they allow a lot of goods for staff to take home sometimes or enjoy during your breaks such as bakery items and snacks. However, Coop even though owned by the people, is the stingiest entity I have ever seen, you will need to buy everything you want to have even some 25p snacks. Even when something is slightly damaged, they throw it in the bin instead of offering to the staff which I think is a little decent thing to do for staff and respectful towards food. They gave like 30 pounds (on the membership card) as Christmas bonus so that you will need to spend the enormous amount money in the store. I mean I would rather not have the "bonus" at all lol.

Co-op Response

1y

Thank you for your review. We're sorry that you feel this way. We do not ask for experience for our Customer Team Member or Team Leader roles in store as we assess and predict performance in these roles based on behaviours. We provide training both on the job and using online modules to complete instore. With regard to benefits, we believe that our offering of 30% colleague discount is the highest in the industry. Combined with Member prices our colleagues can get really good deals on products in store. If you feel that you do not wish to have the £30 that was allocated to your colleague member card, you are more than welcome to donate the value to one of the community charities we support. We recommend that you raise any concerns you have with your manager directly. If you feel that you can't do this, you can speak to another manager in the business, or raise with our HR teams.

1.0

Dec 13, 2024

Terrible

Customer assistant

Recommend

CEO approval

Business Outlook

Pros

Nothing, terrible company and management.

Cons

Rude management, cliquey team, terrible overall

Co-op Response

1y

We're sorry that you feel this way. We recommend that you raise any concerns with your manager or alternatively contact our HR team, you can use the Ask Bobbi feature on MyHR to find out how to raise any concerns you have.

5.0

Nov 29, 2024

Great management

Warehouse operative

Recommend

CEO approval

Business Outlook

Pros

Management is incredibly attentive, regularly checking in to ensure you're comfortable. They go out of their way to help you.

Cons

The job is a little repetitive, however there are lots of opportunities for growth within the company if that's what you are looking for.

Co-op Response

1y

Thank you for your 5 ⭐ rating and review/

Viewing 253 - 255 of 6,252 Reviews

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Portsmouth, South East England, England

Milton Keynes, England

Co-op

Co-op reviews

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Reviews by job title

Everything except training

Terrible

Great management

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