Does Co-op pay their employees well?

According to anonymously submitted Glassdoor reviews, Co-op employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Co-op. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Co-op?

66% of Co-op employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Co-op 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Co-op?

Team Leader (706) , Customer Team Member (CTM) (659) , Customer Team Member (565) , Customer Assistant (272) , Store Manager (189) , Sales Assistant (182) , Customer Service (167) , Customer Service Assistant (116) , Customer Service Representative (97) , Shop Assistant (84) , Warehouse Operative (81) , Sales Associate (79) , Team Member (78) , Retail Assistant (77) , CTM (69)

What are the pros of working at Co-op according to real employee reviews?

"the pay was good (above the national living wage) and the hours were alright." ((in 603 reviews)); "The staff was friendly and I got learnt and adapt to the store quite quickly." ((in 291 reviews)); "Great colleagues and discount of products" ((in 271 reviews)); "Great people and place to work" ((in 265 reviews)); "good benefits and school prgrams" ((in 176 reviews))

What are the cons of working at Co-op according to real employee reviews?

"poor management and excess of responsibilties" ((in 362 reviews)); "Long hours but that's fine if you are willing to progress and apply yourself." ((in 284 reviews)); "Some managers are awful and make you hate your job" ((in 199 reviews)); "no training or progression unless you are in with a certain crown or you have a manager that is" ((in 95 reviews)); "Breaks were short and infrequent" ((in 50 reviews))

What are employees saying about Co-op layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Co-op layoffs and their outlook for job security at Co-op in 2026.

Co-op reviews

3.7

66% would recommend to a friend

(6,253 total reviews)

Kate Allum

54% approve of CEO

49% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.5

Work/Life balance

3.5

Compensation and benefits

3.3

Senior management

3.2

Career opportunities

Co-op has an employee rating of 3.7 out of 5 stars, based on 6,253 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Co-op employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

1.0

Oct 15, 2024

Avoid!?

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

*The pay is very good for retail *Staff discount

Cons

*Unprofessional interviews *No useful feedback provided *No communication via the central recruitment team and stores

Co-op Response

1y

Thank you for your feedback. We're pleased that you were happy with your pay and the 30% colleague member discount. We're sorry that you feel that your recruitment experience was not up to standard. If you have had an interview, whether you are an internal candidate or external, we recommend speaking to the hiring manager for feedback. If you feel that our central recruitment team have not communicated well with you or you have constructive feedback for us, please get in touch at retailcareers.co.uk so we can look into this for you.

1.0

Oct 14, 2024

Terrible Management and Understaffed Store

Customer team member

Recommend

CEO approval

Business Outlook

Pros

The only positive was gaining some retail experience and interacting with customers. It taught me to work under pressure

Cons

The management was consistently poor, with the store always being understaffed, making it impossible to manage a large store with just two employees. The expectations were highly unrealistic, as I was often running around trying to complete tasks, yet still received constant negative feedback from the manager and team leader to work faster. The workload was overwhelming, and the environment became extremely exhausting, both physically and mentally. It felt like no matter how much effort I put in, it was never enough. Overall, the experience was highly demotivating

Co-op Response

1y

Thank you for your review and feedback. We're sorry that you feel this way and we hope that you reported your concerns when you were employed with us. If you feel that there are concerns you would like us to look into please tell us more information by using the former colleague contact form at https://colleagues.coop.co.uk/contacts.

1.0

Oct 14, 2024

Empty slogans

Customer team member (ctm)

Recommend

CEO approval

Business Outlook

Pros

Over the time you can develop great relations with customers.

Cons

The company doesn't care about employees. They are Mind ambassadors but I developed depression and anxiety working there. The company cuts on hours and there is not enough of people on shifts. You have to work in 2 people on shift, one which is at the back. Very dangerous. Higher management is awful. Problems are being swept under the carpet. Verbal abuse. Mobbing. You name it it's there.

Co-op Response

1y

Thank you for your feedback. We're sorry that you feel this way. We understand the importance of mental health and as such we have policies in place that are there to support your physical and mental well-being. We have a dedicated 24 hour Employee Assistance Programme where you can find practical and emotional support. We also have a zero tolerance approach to any form of bullying or harassment. We do hope that you reported any of your concerns at the time. If you didn't share your concerns at the time and would like us to know more about your circumstances please provide more information using our former colleague contact form at https://colleagues.coop.co.uk/contacts

Viewing 265 - 267 of 6,253 Reviews

Jobs at Co-op

Portsmouth, South East England, England

Milton Keynes, England

Co-op

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Avoid!?

Terrible Management and Understaffed Store

Empty slogans

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