Does Co-op pay their employees well?

According to anonymously submitted Glassdoor reviews, Co-op employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Co-op. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Co-op?

66% of Co-op employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Co-op 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Co-op?

Team Leader (706) , Customer Team Member (CTM) (659) , Customer Team Member (565) , Customer Assistant (272) , Store Manager (188) , Sales Assistant (182) , Customer Service (167) , Customer Service Assistant (116) , Customer Service Representative (97) , Shop Assistant (84) , Warehouse Operative (81) , Sales Associate (79) , Team Member (78) , Retail Assistant (77) , CTM (69)

What are the pros of working at Co-op according to real employee reviews?

"the pay was good (above the national living wage) and the hours were alright." ((in 599 reviews)); "The staff was friendly and I got learnt and adapt to the store quite quickly." ((in 286 reviews)); "The people were great and kept you sane" ((in 260 reviews)); "Great colleagues and a rewarding job" ((in 257 reviews)); "Good benefits and that’s about it" ((in 165 reviews))

What are the cons of working at Co-op according to real employee reviews?

"poor management and excess of responsibilties" ((in 371 reviews)); "Long hours but that's fine if you are willing to progress and apply yourself." ((in 287 reviews)); "If you have a bad manager you’ll have a hard time getting anyone above them to listen." ((in 193 reviews)); "no training or progression unless you are in with a certain crown or you have a manager that is" ((in 95 reviews)); "Breaks were short and infrequent" ((in 54 reviews))

What are employees saying about Co-op layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Co-op layoffs and their outlook for job security at Co-op in 2026.

Co-op reviews

3.7

66% would recommend to a friend

(6,252 total reviews)

Kate Allum

54% approve of CEO

49% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.5

Work/Life balance

3.5

Compensation and benefits

3.3

Senior management

3.2

Career opportunities

Co-op has an employee rating of 3.7 out of 5 stars, based on 6,252 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Co-op employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

2.0

Jan 13, 2026

Stressful workload

Team leader

Recommend

CEO approval

Business Outlook

Pros

Good staff and general vibe.

Cons

Few hours contract, lone working, stressful customers, burnout overworking, cannot take full brakes at times, not much training, shoplifting and crime so high , feeling unsafe at all times even whit cameras .

Co-op Response

5mo

Thank you for taking the time to leave a review. We're concerned about the issues you've raised and for your well-being. Please speak to your manager or your operations manager about how you are feeling so that they can support you. We would also like to remind you that you can use our Colleague Support Programme at any time free of charge for access to a range of services to support your physical, emotional and mental well-being.

4.0

Jan 13, 2026

So far, so good

Customer team member (ctm)

Recommend

CEO approval

Business Outlook

Pros

A lovely place to work

Cons

Atimes, the tasks could be overwhelming for an individual

Co-op Response

3mo

Thank you for taking the time to submit a review. We're pleased to see that you love working at Co-op.

4.0

Jan 12, 2026

Amazing first job

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Friendly, Positive, accepting, amazing training, good people. Amazing place to work if your looking for a first job

Cons

Rude customers sometimes, chances of shoplifters are high depending what area your in, travel could be hard if you live away from store.

Co-op Response

3mo

Thank you for your review and for your feedback. We're so pleased to see that you enjoy working with Co-op. It's great to see how you appreciate your colleagues and the training that you've had. We're sorry that you've experienced some challenges with shoplifting in your store. We continue to invest in resources and technology to support our store colleagues and advise that any incidents are reported both to the police and on MySafety so we can allocate resources where they're needed.

Viewing 271 - 273 of 6,252 Reviews

Jobs at Co-op

Customer Team Member

Leavesden Green, England

Wolverhampton, England

Portsmouth, South East England, England

Co-op

Co-op reviews

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Stressful workload

So far, so good

Amazing first job

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