Does Co-op pay their employees well?

According to anonymously submitted Glassdoor reviews, Co-op employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Co-op. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Co-op?

66% of Co-op employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Co-op 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Co-op?

Team Leader (706) , Customer Team Member (CTM) (659) , Customer Team Member (565) , Customer Assistant (272) , Store Manager (189) , Sales Assistant (182) , Customer Service (167) , Customer Service Assistant (116) , Customer Service Representative (97) , Shop Assistant (84) , Warehouse Operative (81) , Sales Associate (79) , Team Member (78) , Retail Assistant (77) , CTM (69)

What are the pros of working at Co-op according to real employee reviews?

"the pay was good (above the national living wage) and the hours were alright." ((in 582 reviews)); "The staff was friendly and I got learnt and adapt to the store quite quickly." ((in 293 reviews)); "Great people and place to work" ((in 269 reviews)); "Great team manager and colleagues" ((in 263 reviews)); "Good benefits and that’s about it" ((in 174 reviews))

What are the cons of working at Co-op according to real employee reviews?

"poor management and excess of responsibilties" ((in 368 reviews)); "Long hours but that's fine if you are willing to progress and apply yourself." ((in 282 reviews)); "If you have a bad manager you’ll have a hard time getting anyone above them to listen." ((in 190 reviews)); "no training or progression unless you are in with a certain crown or you have a manager that is" ((in 92 reviews)); "Breaks were short and infrequent" ((in 56 reviews))

What are employees saying about Co-op layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Co-op layoffs and their outlook for job security at Co-op in 2026.

Co-op reviews

3.7

66% would recommend to a friend

(6,254 total reviews)

Kate Allum

54% approve of CEO

49% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (6,254 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Co-op has an employee rating of 3.7 out of 5 stars, based on 6,254 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Co-op employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

6K reviews

5.0

May 8, 2024

Analyst

Recommend

CEO approval

Business Outlook

Pros

good environment to work in

Cons

sometimes feels like others don’t do any work and you have to pick their load up

Co-op Response

2y

Thank you for your review and feedback. We hope that you had discussed how you were feeling with your line manager or colleagues at the time.

1.0

May 6, 2024

Soul destroying

Warehouse operative

Recommend

CEO approval

Business Outlook

Pros

Discount on milk, bread and eggs. Cheap staff sales when food is almost out of date. It's good money if you do the job temporarily whilst looking for something with job security.

Cons

Having to watch others stand around and talk whilst you break your back working hard. Then you get management complaining about how your not hitting the inhuman targets. It's just not a physically sustainable job doing picking. You lose an unhealthy amount of weight, which at first you'll think it's great till you become a weak twig floating about with backaches and other repetitive strain injuries.

Co-op Response

2y

Thank you for your feedback. We're sorry that you feel this way. Our depot targets are set with colleagues and store service in mind. We pride ourselves on excellent service to our stores. Our managers work with our colleagues to coach and guide them to ensure we're supporting in the best way possible whilst achieving our store service. Colleagues are able to apply for roles once they've successfully completed their probation and all opportunities are then open to them. Selection is then based on the role, behaviours and experience.

1.0

Apr 3, 2024

Awful place to work

Case manager

Recommend

CEO approval

Business Outlook

Pros

Subsidised gym in the building

Cons

Everything. Horrendous training (3 weeks of ‘intense’ training where they just throw a load of information at you and then leave you to just ‘do the job’). Don’t bother asking your manager for any help because they’ll tell you they can’t be bothered to answer your questions, if you even get an answer at all! No support, no social side and a school like environment. A ridiculous amount of work for shocking pay - honestly don’t do it to yourself. Advertised as a hybrid role but don’t even think about working from home for at least 7 months, and at that point, you’ll only get 1 day a week. No work/life balance whatsoever.

Co-op Response

2y

Thank you for taking the time to submit a review. The training for our Case Manager roles can be up to 6 months and you'd need to be office based during this time to make sure you're familiar with the role. On completion of the training you have the option to work in a hybrid way if your role is suitable. However, any hybrid working arrangement is subject to the ongoing agreement of management and sometimes might need to be changed for business reasons. We'd like to learn more about your experience of your training, what you've described in your review falls short of our standards and we'd like the opportunity to investigate this. Please share some more details with us using our former colleague contact form here https://colleagues.coop.co.uk/contacts

Viewing 286 - 288 of 6,254 Reviews

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