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      Concentrix

      Engaged Employer

      Concentrix reviews

      3.9

      76% would recommend to a friend

      (44,680 total reviews)
      avatar

      Chris Caldwell

      86% approve of CEO

      71% positive business outlook

      Ratings by category

      4.2

      Diversity & inclusion

      3.9

      Culture & values

      3.9

      Career opportunities

      3.7

      Work/Life balance

      3.7

      Senior management

      3.6

      Compensation and benefits

      Concentrix has an employee rating of 3.9 out of 5 stars, based on 44,680 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Concentrix employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      45K reviews
      3.0
      Jul 15, 2024

      Call center mentality in a back office project

      Fund data management
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good team and interesting work. Middle management is reasonable and competent.

      Cons

      HR is trying to circumvent legality at every turn: booking vacations on non legal notice, giving incorrect information about bank holiday legislation, providing fuzzy details about promotions. On top of overall terrible organization, long reply time and lack of empathy and common sense. Salary is not good and you are not remunerated by your skill level but by your seniority. Zero incentive to be competent since incompetent people are paid the same as you. Difficult work is, however, pushed to competent people while the rest do the bare minimum to get paid. Mentality of call center, even though no one in the project takes calls (scheduled and timed brakes, random SLAs that make no sense for the kind of work you are doing, on site work, etc)

      avatar
      Concentrix Response
      1y
      Thank you for your review! We're open to constructive feedback, and we’re always on the lookout for ways to improve. While we’re sorry you’re no longer a part of our Concentrix team, we would like to clarify that we follow procedures and regulations mandated by Portuguese law. If you experienced anything different from this, please reach out to staff.online.feedback@concentrix.com so that we can learn more about your experience and take proper measures.
      2.0
      Jul 10, 2024

      Good in some ways, extremely bad in others

      Customer support representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      - pays on time and in accordance with the Greek law - bonus upon good performance - hybrid/remote opportunities (not anymore) - good environment between colleagues and team members - sufficient and well organised training

      Cons

      - team leaders can push you beyond your limits and are often overly critical - HR is the worst.. a bunch of bullies really. Abusive with with 0 respect for employees. They try to bully you and blackmail you to quit in order to not pay the appropriate compensation. A lot of yelling and rude expressions - difficulty and delays in obtaining holidays. - if you are not a flatterer, then almost 0 chances to get promoted. Not many opportunities for career growth

      avatar
      Concentrix Response
      1y
      Thanks for sharing. Our goal is always to get that five-star review from our game changers. But we’ll take a hard truth too because it helps us grow and become better. We’re always working hard to build something special here, and we’re sorry your experience didn’t fully match up your expectations. As our game-changers, are at the centre of what we do and we have zero tolerance in unacceptable behaviours we’d be grateful if you could drop us a note at our confidential inbox: staff.online.feedback@concentrix.com. You can share as much or as little as you’re comfortable with. We’ll take it to our leadership team, and make sure it's handled with care. Hopefully, we’ll get another chance someday to show you the Concentrix we know and love.
      1.0
      Jul 1, 2024

      No transparency during merger/acquisition

      Hr-ops
      Recommend
      CEO approval
      Business Outlook

      Pros

      If employed, you collect a paycheck.

      Cons

      Throughout the entire merger/acquisition of Webhelp into Concentrix (CNX] in the USA, CNX did not provide any regular cadence of communication to any Webhelp employee below a VP title. Even this information was limited and not regular. This made it very difficult for the actual Webhelp employees working on projects and initiatives to understand what was happening in the organization, or what would happen to their position upon the merger completion. When meetings were held, CNX managers were indifferent to Webhelp leaders and employees and insensitive to their pending employment separations. The leadership has laid almost all Webhelp people off now, so many without notice and/or without any form of severance. They appear to be indifferent to their employees, though they've adopted the model 'Think Human'.

      Viewing 331 - 333 of 44,680 Reviews
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