Concentrix Call Center Agent/Technical Assistant reviews

3.4

62% would recommend to a friend

(371 total reviews)
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Chris Caldwell

67% approve of CEO

45% positive business outlook

Call Center Agent/Technical Assistant employees have rated Concentrix with 3.4 out of 5 stars, based on 371 company reviews on Glassdoor. This indicates that most Call Center Agent/Technical Assistant professionals have a good working experience there. Concentrix is rated in line with the average (within 1 standard deviation) by Call Center Agent/Technical Assistant professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

371 reviews
1.0
May 9, 2026
Recommend
CEO approval
Business Outlook

Pros

The global marketing and initial recruitment pitch are excellent. They do a fantastic job of selling the illusion of a 'game-changer' corporate culture before the harsh reality of the training wave sets in

Cons

While the global branding promotes 'elevating people,' the local Cairo branch operates under a digital sweatshop model. During a mandatory training wave, I suffered a severe 42°C fever and provided an officially stamped medical report from a physician. Local HR and management rejected the valid medical proof because it wasn't on their specific 'yellow paper'—an impossible administrative demand during a medical crisis. I was immediately terminated, and management informed me my completed training weeks would be entirely unpaid. If you accept a role here, understand that a medical emergency will result in your immediate dismissal and the withholding of your earned wages. The company uses local probation loopholes to bypass basic human dignity and global corporate ethics

3.0
Apr 21, 2026
Recommend
CEO approval
Business Outlook

Pros

I had great managment very supportive and friendly

Cons

Abusive customers on a daily basis, targets which cannot be reached properly and if not reached then you get somewhat punished for it. Very stressful job

4.0
Mar 7, 2026

No

Recommend
CEO approval
Business Outlook

Pros

Good sometimes bad and fun

Cons

Bad environment and toxic leaders

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Concentrix Response
3mo
Thank you for this honest review of work life at Concentrix. We appreciate it and wish you all the best on your next journey!
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Glassdoor has 57,451 Concentrix reviews submitted anonymously by Concentrix employees. Read employee reviews and ratings on Glassdoor to decide if Concentrix is right for you.