Is Concentrix a good company to work for as a Call Center Agent/Technical Assistant?

Call Center Agent/Technical Assistant professionals working at Concentrix have rated their employer with 3.4 out of 5 stars in 371 Glassdoor reviews. This is a lower than average score with the overall rating of Concentrix employees being 3.9 out of 5 stars. Search open Call Center Agent/Technical Assistant Jobs at Concentrix now and start preparing for your job interview by browsing frequently asked Call Center Agent/Technical Assistant interview questions at Concentrix .

Does Concentrix pay Call Center Agent/Technical Assistant employees well?

Call Center Agent/Technical Assistant professionals rate their compensation and benefits at Concentrix with 2.9 out of 5 stars based on 371 anonymously submitted employee reviews. This is 21.5% worse than the company average rating for salary and benefits. Find out more about Call Center Agent/Technical Assistant salaries at Concentrix.

What are the top reviewed jobs at Concentrix?

Customer Service Representative (5504) , Team Leader (1839) , Agente De Atendimento (1637) , Customer Service Advisor (1429) , Customer Service Representative (CSR) (1290) , Advisor (960) , Customer Service Agent (742) , Customer Service (643) , Technical Support Engineer (642) , Technical Support (622) , Operations Manager (588) , Content Moderator (553) , Assistant Manager (537) , Customer Advisor (431) , Sales Advisor (404)

What are the pros of working at Concentrix according to real employee reviews?

"it is good for work from home" ((in 1256 reviews)); "The work environment is good and is possible to grow up faster applying to internal vacancies." ((in 1117 reviews)); "Great people and projects to work on and ability to move to different groups based on interest" ((in 1114 reviews)); "Offer good benefits and HR is very nice and they are most of the time people focused." ((in 907 reviews)); "In operations the work culture is good but in some projects it is really amazing." ((in 852 reviews))

What are the cons of working at Concentrix according to real employee reviews?

"In my location SBI credit card process is very hectic and also the salary they provide is very low." ((in 2962 reviews)); "Poor work environment and the management had me wait more than 2 months just to get my final pay." ((in 2049 reviews)); "Very demanding and low very low pay" ((in 1233 reviews)); "Extended working hours" ((in 336 reviews)); "Policy keeps changing everytime in order to follow client's request and there's no bonus here." ((in 316 reviews))

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Concentrix

Concentrix Call Center Agent/Technical Assistant reviews

3.4

62% would recommend to a friend

(371 total reviews)

Chris Caldwell

67% approve of CEO

45% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.3

Career opportunities

3.2

Culture & values

3.1

Senior management

2.9

Work/Life balance

2.9

Compensation and benefits

Call Center Agent/Technical Assistant employees have rated Concentrix with 3.4 out of 5 stars, based on 371 company reviews on Glassdoor. This indicates that most Call Center Agent/Technical Assistant professionals have a good working experience there. Concentrix is rated in line with the average (within 1 standard deviation) by Call Center Agent/Technical Assistant professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Reviews by job title

371 reviews

3.0

Feb 11, 2026

Repetetive job

Call center agent

Recommend

CEO approval

Business Outlook

Pros

Repetetive job if it's for you great.

Cons

Not much training to handle escalation calls.

4.0

Feb 4, 2026

concentrix

Call center agent

Recommend

CEO approval

Business Outlook

Pros

good work life balance no unexpected tasks

Cons

the pay could be better

Concentrix Response

2mo

Thank you for your feedback! We're glad you value the work-life balance at Concentrix and understand the need for competitive compensation. We're continuously working to enhance our offerings for our global team and value your input towards this direction.

1.0

Feb 1, 2026

worst job you can have

Call center representative

Recommend

CEO approval

Business Outlook

Pros

you can find quite nice people

Cons

imagine everything wrong with corporate company

Concentrix Response

1mo

We’re disappointed your time at Concentrix wasn’t everything you hoped it would be. We wish we could have tackled your concerns while you were still with us. But you know what? We still appreciate your honest feedback. Maybe our paths will cross again in the future, and we can give it another shot!

Viewing 10 - 12 of 371 Reviews

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Concentrix

Concentrix Call Center Agent/Technical Assistant reviews

Ratings by category

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Repetetive job

concentrix

worst job you can have

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