Is Concentrix a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Concentrix have rated their employer with 3.7 out of 5 stars in 6,442 Glassdoor reviews. This is a lower than average score with the overall rating of Concentrix employees being 3.9 out of 5 stars. Search open Customer Service (CSR) Jobs at Concentrix now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Concentrix .

Does Concentrix pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Concentrix with 3.4 out of 5 stars based on 6,442 anonymously submitted employee reviews. This is 5.7% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Concentrix.

How happy are Customer Service (CSR) professionals working at Concentrix?

71% of Customer Service (CSR) employees at Concentrix would recommend their employer to a friend. This rating has increased by 1% in the past 12 months. Customer Service (CSR) professionals have also rated Concentrix with a 3.5 rating for work-life-balance, 4.1 rating for diversity and inclusion, 3.8 rating for culture and values and 3.7 rating for career opportunities.

What are the top reviewed jobs at Concentrix?

Customer Service Representative (5506) , Team Leader (1840) , Agente De Atendimento (1637) , Customer Service Advisor (1429) , Customer Service Representative (CSR) (1290) , Advisor (961) , Customer Service Agent (742) , Customer Service (643) , Technical Support Engineer (643) , Technical Support (622) , Operations Manager (588) , Content Moderator (553) , Assistant Manager (537) , Customer Advisor (431) , Sales Advisor (404)

What are the pros of working at Concentrix according to real employee reviews?

"work from home and its good" ((in 1255 reviews)); "The work environment is good and is possible to grow up faster applying to internal vacancies." ((in 1121 reviews)); "Great people and projects to work on and ability to move to different groups based on interest" ((in 1110 reviews)); "Offer good benefits and HR is very nice and they are most of the time people focused." ((in 907 reviews)); "In operations the work culture is good but in some projects it is really amazing." ((in 856 reviews))

What are the cons of working at Concentrix according to real employee reviews?

"In my location SBI credit card process is very hectic and also the salary they provide is very low." ((in 2947 reviews)); "Poor work environment and the management had me wait more than 2 months just to get my final pay." ((in 2079 reviews)); "Low pay and quite stressful" ((in 1218 reviews)); "Extended working hours" ((in 340 reviews)); "Policy keeps changing everytime in order to follow client's request and there's no bonus here." ((in 322 reviews))

Concentrix Customer Service (CSR) reviews

3.7

71% would recommend to a friend

(6,442 total reviews)

Chris Caldwell

82% approve of CEO

66% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (6,442 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated Concentrix with 3.7 out of 5 stars, based on 6,442 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Concentrix is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews

5.0

Sep 5, 2014

Customer service experience

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Professionalism, team, positive attitude, nice town

Cons

Promotions, salary, working hours, time-off, starting time

2.0

Sep 4, 2014

good to bad experience

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good trainers, good environment. Place near garden. Lots of resto near office. free coffee, juice, and milo in the pantry. Training rooms are big.

Cons

lots of disputes in salary. OM didn't give our 1st quarter fund. 4 beds only for SQs. HR office- ALWAYS CLOSE! Vendo machines for beverages -fix it please.

4.0

Jun 26, 2014

Good company to work.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good work envoirment. Manegment is good except few people. Flaxibiliti in Manegment. No work load.

Cons

Pays very low salary. No batter facility for employees.

Viewing 6433 - 6435 of 6,442 Reviews

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Concentrix

Concentrix Customer Service (CSR) reviews

Company ratings over time

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Customer service experience

good to bad experience

Good company to work.

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