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      Concentrix

      Engaged Employer

      Concentrix Customer Service (CSR) reviews

      3.7

      71% would recommend to a friend

      (6,442 total reviews)
      avatar

      Chris Caldwell

      82% approve of CEO

      66% positive business outlook

      Ratings by demographic groups

      Customer Service (CSR) employees have rated Concentrix with 3.7 out of 5 stars, based on 6,442 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Concentrix is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

      Reviews by job title

      6K reviews
      2.0
      Oct 27, 2013

      Not much integrity

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      They hire without experience so it's a good place to start for someone without call center experience.

      Cons

      We more or less lied to customers. Did not give refunds unless they were explicitly requested. Software and system used to help drivers was always going down.

      1.0
      Sep 12, 2012

      Life is short don't waste your time at concentrix.

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Parent company had very profitable quarters by not giving raises to its employees.

      Cons

      -No room for advancement. (It's a call center) -The company has been losing contracts left and right. (NO job security) -No raises. (2 years with no raise, No matter how hard you work, you are as good as the worst employee according to Concentrix) -Every now and then the company likes to perform an "Employee Evaluation" which is pure BS,( No raises there, even if you got all your "5 stars" review.) -No adequate training for your job. -There is no clear communication between upper manager and employees. -"Bonus" What bonus? you have a better chance of getting hit by a car twice then getting you bonus at Conentrix.The bonus structure changes constantly just like management.

      Viewing 6439 - 6441 of 6,442 Reviews
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      Concentrix reviewsConcentrix Customer Service (CSR) reviews

      Glassdoor has 57,487 Concentrix reviews submitted anonymously by Concentrix employees. Read employee reviews and ratings on Glassdoor to decide if Concentrix is right for you.