Concentrix reviews

3.9

76% would recommend to a friend

(44,706 total reviews)
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Chris Caldwell

86% approve of CEO

71% positive business outlook

Concentrix has an employee rating of 3.9 out of 5 stars, based on 44,706 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Concentrix employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

45K reviews
1.0
Dec 6, 2024

Despicable! DISGRACE!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Low call volume that’s it

Cons

This job is a circus, and you will be just a number. They wait till the day before to tell you about Holidays as far as being off so if you think your going out of town to see family they could careless, they have you email a lead not a manager, not a supervisor but a lead to send your request to which they are going to find every reason not to approve it. My grandma died and they wanted to give me a point yet in the handbook you def get three days off for a grandparent lol not I send my condolences directly to oh you go to the funeral you will have a point! They are very very very micromanagers I mean litterally watching you. Speaking of literally watching you have to set up this camera they give and there’s someone watching you the entire shift. I can’t think of one thing that would make anyone want to work here other than something VERY temporary. If you ever thought you were nothing to a company you have not seen it all. OH not to mention they pay $17 a hour for any and everyone non negotiable only thing they start off with no matter if your have 20 years in experience. If I had to rate the company as a whole it would be a 0 wouldn’t even deserve a 1

2.0
Aug 31, 2024
Recommend
CEO approval
Business Outlook

Pros

Concentrix is continuously working for the infrastructure that is good. Ease of working as their tools are very easy to access. Leave policy is so good as they do not force any employee to come to the office on their leaves that I found so good here.

Cons

* I do not found it a safe place for women employee as I am a female employee and continuously facing verbal, psychological and sexual harrasment at workplace and even though I talked with my reporting manager about it and after that the harassment becomes so severe with me. I am facing this harassment since four month that it make me sick now. I got so depressed now and do not want to talk to anyone and my heart does not allow me to go to the same place again. If I will any opportunity then I will definitely going to leave the organisation and never would like to join again in the future. I do not know if this thing happen in another process also but in my process that is US based telecom process it happens alot with everyone there who are introvert or weak or not interested in conflicts. *It feels like there your every action is taped or recorded them if you talk with anyone, if you go anywhere. What you are eating at home they keep eye on every details of you, so you should forget your privacy if you are planning to join this company. *You found the agents scared everytime there.

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Concentrix Response
1y
We value our people the most. We have zero tolerance against any kind of harassment in the workplace. While we are reaching out to the concerned authorities, would advise to please reach out to your Site People Solutions Leader or Site Leader immediately. We have multiple internal forums as well to address these issues. Hope this was helpful.
2.0
Jun 10, 2024
Recommend
CEO approval
Business Outlook

Pros

Friendly colleagues, working together with TL is great, though not all TL. Cool workplace, convenient for transportation for both locals and expats. Probably a bit less restricting than some of the other BPO industries. CNX wont leave you jobless easily if the program is not suited for you, they work hard to make sure you dont suddenly become jobless (though some situation is not able to be avoided)

Cons

Quite toxic depending on the project. You may not feel anything for the 1st or 2nd month, but eventually, it will eat at you if you stayed for more than 1 year. Despite the friendly staffs, when talk about work you have to try very, very hard to convince yourself that you love your work. TL would try to motivate but the power of very very high KPI would most probably render TL motivation to you useless. Management will threated your job as part of their motivation and expect you to be very motivated to work hard to keep your job. If you get a new job, your colleague would most probably congratulate you not because you further your career but more likely they celebrate you for finally able to leave the company. No comment on career opportunity, I feel like they are not able to give everyone an equal opportunity because they already have people in mind before job posting so many applicant are not reviewed at all.

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Concentrix Response
1y
Thank you for sharing your feedback with us. We are constantly working to improve our internal processes to create the best possible workplace for everyone. We value your feedback and will take that into consideration to improve where possible.
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