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      Concentrix

      Engaged Employer

      Concentrix reviews

      3.9

      76% would recommend to a friend

      (44,733 total reviews)
      avatar

      Chris Caldwell

      86% approve of CEO

      71% positive business outlook

      Ratings by demographic groups

      Concentrix has an employee rating of 3.9 out of 5 stars, based on 44,733 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Concentrix employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

      Reviews by job title

      45K reviews
      1.0
      Jan 28, 2024

      Very toxic work environment

      Sales operations
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some sales training that can be applied other places

      Cons

      Disorganized, toxic, underpaying and exploitive. If I could give this company 0 stars, I would. There is high employee turnover, and they employ expats and hold the residence permit over their heads. The management is disorganized and you have to essentially beg for PTO. Inclusivity culture just means slapping a "all gender" sticker on a bathroom without the slightest respect or understanding of what inclusivity actually looks like. Don't even bother if you have a disability. All this for a bit over minimum wage with performance incentives that are changed every quarter to make them unattainable to most.

      avatar
      Concentrix Response
      2y
      Dear colleague, Thank you for this thoughtful review, as well as for leaving your honest feedback regarding our work environment. We are focused on ensuring all game changers feel included and are happy here at Concentrix + Webhelp. We're disappointed that things haven't worked out so far and we would love look to into this more. To that end, can you please reach out to us at EB-DACH@webhelp.com as soon as possible? We'd like to do whatever we can to address your concerns. Best wishes, Your Concentrix + Webhelp-team
      3.0
      Jan 28, 2024

      Was a great place to work but has gone south

      Customer care specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pay is not bad for WAH and the hours are full time. They do offer OT on some projects. Paid holidays and offer so so benefits. Lots of education in equality and work ethics.

      Cons

      The sheer amount of micromanagement is overwhelming. You do your best and your "grades" are great but they will ALWAYS find a way to break you down. Too many team leaders(managers) that are not qualified for their position and communicate poorly with team. Very strict rules depending on project. Holiday pay is based on a very odd scale. Not many advancement opportunities. Training is too short that puts many agents not ready to work their job efficiently and accurately. New required webcam policy is very intrusive and is very grey in legality. You can lose your EARNED position if moving to new client. So, if you do advance, you may lose it at anytime. Ive been demoted twice. I have a background in management, business ownership and an Army veteran. I have applied for other positions but I don't even get an interview. It doesn't make sense.

      avatar
      Concentrix Response
      2y
      We appreciate you sharing your insight on your Team Leader experience. Feedback like this is valuable because it helps us take care of our Concentrix + Webhelp game-changers, as well as helps future game-changers. Thank you so much for the review!
      1.0
      Jan 24, 2024

      Terrible "Culture" Pushing Humans are Robots Agenda

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      I would say working remote, but the level of micromanaging honestly suggests this company should go back to in-office work. So in short, there are none.

      Cons

      Micromanaging to the extreme, invasion of privacy, takes time off for bathroom or being off phones for even a second for any reason, no raises, paycuts, begs for donations for other employees making the same wage while the CEO pulls millions, terrible benefits, very expensive health insurance that doesn't cover anything, no communication, hard to get questions answered, no one fixes reported issues then makes those issues interfering with your job your problem, no room to be human,

      avatar
      Concentrix Response
      2y
      Hi and thanks for taking the time to share your perspective with us. We welcome all reviews and consider feedback as our chance to listen and fully understand the staff experience that our global game-changers have when they choose a career at Concentrix + Webhelp. When we receive feedback like yours that mentions drops in communications or unanswered questions, it's a sign to us that we need to look into other feedback in the same location to determine if internal investigation and action are needed. We can't be sure which country you are in, or when you last worked with us but if you're willing to share more details with us using our confidential inbox staff.online.feedback@concentrix.com we will make sure the appropriate measures are taken to address things as needed. Though our working relationship was not a fit for you, we stand behind our culture and want to make sure that our current and future team members have a better experience than the one you've described here. We hope to hear from you soon. - Senior Manager, Global Employer Brand
      Viewing 688 - 690 of 44,733 Reviews
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      ReviewsConcentrix reviews

      Glassdoor has 57,498 Concentrix reviews submitted anonymously by Concentrix employees. Read employee reviews and ratings on Glassdoor to decide if Concentrix is right for you.