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      Concentrix

      Engaged Employer

      Concentrix reviews

      3.9

      76% would recommend to a friend

      (44,737 total reviews)
      avatar

      Chris Caldwell

      86% approve of CEO

      71% positive business outlook

      Ratings by category

      4.2

      Diversity & inclusion

      3.9

      Culture & values

      3.8

      Career opportunities

      3.7

      Work/Life balance

      3.7

      Senior management

      3.6

      Compensation and benefits

      Concentrix has an employee rating of 3.9 out of 5 stars, based on 44,737 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Concentrix employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      45K reviews
      3.0
      Jul 6, 2023

      It's alright for entry-level remote work

      Customer service advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fully remote, 8 weeks paid training of mostly self-learning courses but some sessions of call listening that were very helpful, knowledge gained in training is even helpful for real life, friendly staff nice banter, it's probably a good starting point career-wise, calls were diverse and genuinely felt like I was helping people.

      Cons

      Wage was not ideal for amount of training/competency required to do job. While training was useful, self-learning may not be for everyone, plus a lot of stuff on the phone was not mentioned in training so you would feel quite lost (even with call shadowing), felt kind of abandoned once training was over, was hard getting help with queries as people are so busy with their own work. They tried to make people to work on Christmas Eve/Day and New Years Eve/Day with only lieu hours rewarded no extra pay, plus would not approve my holiday and the calls stressed me out so I ended up quitting in the end.

      avatar
      Concentrix Response
      2y
      Thank you for your thoughtful review! Although you might no longer be with the company, we are happy to have had you as a part of our team. Best of luck with your future career endeavors!
      4.0
      May 19, 2023

      Concentrix

      Lead human resources
      Recommend
      CEO approval
      Business Outlook

      Pros

      Global Exposure: Concentrix is a multinational company with a global presence. Working at Concentrix provides employees with opportunities to collaborate and interact with colleagues, clients, and projects from around the world. This exposure allows for a diverse and enriching work experience. Career Growth Opportunities: Concentrix offers a range of career growth opportunities to its employees. The company emphasizes internal promotions and encourages employees to develop their skills and capabilities. There are often opportunities for advancement within the organization, allowing individuals to progress in their careers. Professional Development: Concentrix invests in the professional development of its employees. The company offers various training programs and workshops to enhance skills and knowledge. This focus on continuous learning helps employees acquire new competencies and stay updated with industry trends. Competitive Compensation and Benefits: Concentrix provides competitive compensation packages to its employees in India. Salaries are generally market-aligned, and the company offers additional benefits such as health insurance, paid time off, employee assistance programs, and retirement plans. These benefits contribute to the overall job satisfaction of employees. Employee Support and Work-Life Balance: Concentrix recognizes the importance of work-life balance and offers support programs to employees. This includes flexible work arrangements, employee assistance programs, and initiatives to promote a healthy work environment. The company strives to create a supportive and inclusive culture that values employee well-being. Positive Work Culture: Concentrix focuses on fostering a positive work culture that values teamwork, collaboration, and employee engagement. The company encourages open communication, recognizes employee achievements, and provides opportunities for social interaction and team-building activities. Technological Advancements: Concentrix embraces technological advancements and provides employees with access to modern tools and technologies. This allows for efficient and streamlined work processes, enabling employees to deliver high-quality services to clients. Diverse Workforce: Concentrix values diversity and inclusion in the workplace. The company promotes an inclusive environment that respects and appreciates individual differences. This diversity of perspectives and backgrounds contributes to a vibrant and innovative work atmosphere.

      Cons

      High Workload: Depending on the role and project, employees at Concentrix may face a high workload and tight deadlines. This can sometimes lead to increased stress and pressure to meet performance targets. Shift Work and Schedule Flexibility: Concentrix operates in various industries, including customer service and support, which often requires employees to work in shifts, including night shifts or on weekends. This can impact work-life balance and personal routines. Limited Career Paths: While Concentrix offers career growth opportunities, the scope for vertical advancement within the company may be limited in certain roles or departments. It's essential to assess the potential for career progression and align it with personal aspirations. Customer Service Challenges: Working in customer service or support roles can involve dealing with challenging customers, handling complaints, and resolving issues. This requires strong communication and problem-solving skills, but it can also be emotionally demanding at times. Constant Change and Adaptation: Concentrix operates in a dynamic industry where client needs and business requirements can change frequently. Employees may need to adapt to new processes, technologies, or client expectations, which can require flexibility and quick adjustment to changes. Performance Metrics and Targets: Like many service-oriented organizations, Concentrix employs performance metrics and targets to assess employee productivity and quality. Meeting or exceeding these targets can be demanding and may require consistent performance monitoring and improvement. Limited Control over Client Relationships: Depending on the role, employees may have limited control over client relationships, as the nature of the work is often driven by client contracts and requirements. This can impact autonomy and decision-making authority in some situations.

      avatar
      Concentrix Response
      3y
      Thank you for this great review and for being part of the Concentrix family!
      3.0
      May 11, 2023

      Working in Concentrix

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      In Concentrix, you will get to see many people of different countries working together. The colleagues are very supportive and friendly with different talents and backgrounds. You will learn a lot from working in the program you participated that may benefit in your future careers. Concentrix offers insurance benefits that pull me through hard times and the pay with incentive is quite good.

      Cons

      Depending on your program, there may be pros and cons, it come to be that in my program, we are not allowed to take public holidays despite the extremely low response rate. The targets are fixed and if you do take leave/sick/training, your monthly target does not change. There is also a conflict of intention that HR SOP that the program does not allow. The training is also not adequate for the complexity of the job (for example: 3 weeks training were reduced to 3 days training). This gave many people in new programs a mental breakdown but this is due to new program transfer, new hires should have proper training. There are no bonus given for sales team.

      avatar
      Concentrix Response
      3y
      Thank you for this feedback! We are sad to hear your experience was not as you expected and would like to understand more. Please connect with us at psc.malaysia@concentrix.com when you can.
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