Concentrix Customer Service Representative (CSR) II reviews

3.7

75% would recommend to a friend

(47 total reviews)
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Chris Caldwell

89% approve of CEO

76% positive business outlook

Customer Service Representative (CSR) II employees have rated Concentrix with 3.7 out of 5 stars, based on 47 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) II professionals have a good working experience there. Concentrix is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) II professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

47 reviews
4.0
Feb 24, 2025
Recommend
CEO approval
Business Outlook

Pros

- Meeting and making new friends - Consistent learning and growing your position - Weekly coaching's/sit-downs to help improve your knowledge -Incredible Management

Cons

- Not as flexible with hours - Seniority based scheduling -

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Concentrix Response
1y
Thank you for taking the time to share your thoughts on what we're doing well and what we can do to improve. Reviews like this give us insight into what game-changers really need from us. Before we go, we'd like to say thank you for your time on the team! It means so much to us.
5.0
Jan 17, 2025
Recommend
CEO approval
Business Outlook

Pros

I joined Concentrix on January 15, 2015, my birthday, and got endorsed for training on January 26. As a single mom of two young kids, this BPO job was my dream. Leaving them in the province wasn't easy, but Concentrix helped me raise them. Ten years on, I've grown immensely. Despite challenges, I'm grateful. Concentrix showed genuine care for employees like me. That's why I'm still here. Thank God!

Cons

My only drawback was the work-from-home setup's provincial restriction and account limitations due to lower pay. However, as a single mother and breadwinner, I persevered for my family's sake

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Concentrix Response
1y
Thank you for your review! We appreciate you taking your time to share your experience and hope you will always feel open to do so.
Viewing 10 - 12 of 47 Reviews

Glassdoor has 57,464 Concentrix reviews submitted anonymously by Concentrix employees. Read employee reviews and ratings on Glassdoor to decide if Concentrix is right for you.