Concentrix Customer Service Representative (CSR) II reviews

Extremely strict attendance - their time clock, e-start, dinged you for even 1 min late with 1/4 of a point for attendance. Job is advertised as CUSTOMER SERVICE on job sites and then you get into training only to find out it's a SALES position. Commissions are very minimal, sales quotas and goals are ridiculously high. Priority is more often given to NOT MISSING OPPORTUNITIES TO SELL THINGS PEOPLE DO NOT NEED WHEN THEY ARE ONLY CALLING TO ASK A QUESTION ABOUT THEIR PLAN, and to EMAIL CAPTURE FOR MARKETING PURPOSES. Also, they micromanage employees to the extreme. Daily "coachings" consisted of being berated for all that you do wrong and absolutely NO PRAISE for what you're doing right, and then being told that enrollments and such don't matter as much as email caps and missed opportunities. Also, they keep SUBJECTIVE files on each agent, making horrible judgments on how agents handle calls and they also talk smack about people on a daily basis when they are not around. Training does not reflect actual job on the floor, even with the practice period aka SPA that they use to train agents directly on the job.