Is Concentrix a good company to work for as a Customer Service Representative (CSR) II?

Customer Service Representative (CSR) II professionals working at Concentrix have rated their employer with 3.7 out of 5 stars in 47 Glassdoor reviews. This is a lower than average score with the overall rating of Concentrix employees being 3.9 out of 5 stars. Search open Customer Service Representative (CSR) II Jobs at Concentrix now and start preparing for your job interview by browsing frequently asked Customer Service Representative (CSR) II interview questions at Concentrix .

Does Concentrix pay Customer Service Representative (CSR) II employees well?

Customer Service Representative (CSR) II professionals rate their compensation and benefits at Concentrix with 3.5 out of 5 stars based on 47 anonymously submitted employee reviews. This is 2.8% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative (CSR) II salaries at Concentrix.

What are the top reviewed jobs at Concentrix?

Customer Service Representative (5506) , Team Leader (1839) , Agente De Atendimento (1637) , Customer Service Advisor (1429) , Customer Service Representative (CSR) (1290) , Advisor (961) , Customer Service Agent (742) , Customer Service (643) , Technical Support Engineer (643) , Technical Support (622) , Operations Manager (588) , Content Moderator (553) , Assistant Manager (537) , Customer Advisor (431) , Sales Advisor (404)

What are the pros of working at Concentrix according to real employee reviews?

"work from home and its good" ((in 1261 reviews)); "Great people and projects to work on and ability to move to different groups based on interest" ((in 1131 reviews)); "The work environment is good and is possible to grow up faster applying to internal vacancies." ((in 1125 reviews)); "The benefits have been good and on all levels are accessible after the 90 days." ((in 887 reviews)); "In operations the work culture is good but in some projects it is really amazing." ((in 857 reviews))

What are the cons of working at Concentrix according to real employee reviews?

"In my location SBI credit card process is very hectic and also the salary they provide is very low." ((in 3000 reviews)); "Poor work environment and the management had me wait more than 2 months just to get my final pay." ((in 2074 reviews)); "Very demanding and low very low pay" ((in 1222 reviews)); "Bad Managers that I report to" ((in 521 reviews)); "Extended working hours" ((in 326 reviews))

Concentrix Customer Service Representative (CSR) II reviews

3.7

75% would recommend to a friend

(47 total reviews)

Chris Caldwell

89% approve of CEO

76% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

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Customer Service Representative (CSR) II employees have rated Concentrix with 3.7 out of 5 stars, based on 47 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) II professionals have a good working experience there. Concentrix is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) II professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

47 reviews

5.0

Oct 24, 2024

Great Place to work

Customer service representative (csr) ii

Recommend

CEO approval

Business Outlook

Pros

I stayed here in the company because of how the career is growing, develop good communication skills. Provide competitive benefits and incentives, very inclusive especially to our families. Because we are one concentrix.

Cons

Hope they will provide a free ride from gates to buildings. Give agents a free to use gym for body fitness and free medical, dental thru hmo. HMO should free independents as well.

Concentrix Response

1y

We appreciate the effort in making this detailed review about life at Concentrix. These are all very helpful. Thank you!

5.0

Oct 1, 2024

Great place to work

Customer service representative (csr) ii

Recommend

CEO approval

Business Outlook

Pros

Proximity near my home. A lot of thins near and can do after work.

Cons

Traffic area. Old office equipment

5.0

Sep 23, 2024

NA

Customer service representative (csr) ii

Recommend

CEO approval

Business Outlook

Pros

Friendly work environment, competitive salary, and nice incentive program

Cons

Toxic work mate, learning tools or questions are too long and tiring to read.

Viewing 13 - 15 of 47 Reviews

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Concentrix Customer Service Representative (CSR) II reviews

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