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      Concentrix

      Engaged Employer

      Concentrix Customer Service Representative (CSR) II reviews

      3.7

      75% would recommend to a friend

      (47 total reviews)
      avatar

      Chris Caldwell

      89% approve of CEO

      76% positive business outlook

      Ratings by demographic groups

      Customer Service Representative (CSR) II employees have rated Concentrix with 3.7 out of 5 stars, based on 47 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) II professionals have a good working experience there. Concentrix is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) II professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

      Reviews by job title

      47 reviews
      5.0
      Sep 22, 2024

      Inregrity

      Customer service representative (csr) ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fair treatment to all employees

      Cons

      Lateral transfer is not convenient

      avatar
      Concentrix Response
      1y
      Thank you for your review! We appreciate you taking your time to share your experience and hope you will always feel open to sharing with us.
      4.0
      Jul 26, 2024

      N/A

      Customer service representative (csr) ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Career Growth: Concentrix offers opportunities for career advancement and skill development, allowing you to progress in your career. Diverse Work Environment: You'll likely work with a diverse group of people, which can broaden your perspective and enrich your overall work experience. Employee Benefits: Concentrix usually provides a range of benefits such as health insurance, retirement plans, and other perks that can enhance your overall job satisfaction. Training and Development: Concentrix often invests in training and development programs to help employees improve their skills and knowledge, which can be valuable for your professional growth. Work-Life Balance: Many employees appreciate the work-life balance that Concentrix promotes, allowing you to have a fulfilling career while also enjoying personal time outside of work.

      Cons

      High Workload: Depending on the role, you may experience a high workload or demanding targets, which can sometimes lead to stress or pressure. Shift Work: Some positions at Concentrix may require working non-traditional hours or shifts, which could impact your work-life balance or personal routines. Communication Challenges: In a large company like Concentrix, communication can sometimes be a challenge, leading to misunderstandings or delays in getting information. Limited Autonomy: Certain roles may have more structured processes or limited autonomy, which could be a consideration if you prefer more independence in your work. Potential for Burnout: With any job that involves customer service or high-pressure situations, there may be a risk of burnout if proper self-care and support systems are not in place.

      avatar
      Concentrix Response
      1y
      We appreciate you taking the time to share your positive experience, as well as the things that should be improved at Concentrix. Thank you for this detailed review and good luck on your next journey!
      Viewing 16 - 18 of 47 Reviews
      Related searches: Concentrix Customer Service Representative (CSR) II jobs | Concentrix Customer Service Representative (CSR) II salaries | Concentrix benefits | Concentrix Customer Service Representative (CSR) II interviews
      Concentrix reviewsConcentrix Customer Service Representative (CSR) II reviews

      Glassdoor has 57,487 Concentrix reviews submitted anonymously by Concentrix employees. Read employee reviews and ratings on Glassdoor to decide if Concentrix is right for you.