Concentrix reviews

3.9

76% would recommend to a friend

(44,678 total reviews)
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Chris Caldwell

86% approve of CEO

71% positive business outlook

Concentrix has an employee rating of 3.9 out of 5 stars, based on 44,678 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Concentrix employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

45K reviews
1.0
Nov 6, 2023
Recommend
CEO approval
Business Outlook

Pros

Difficult to identify any significant pros at this time

Cons

I want to share my candid thoughts about my previous company as an employee. While I appreciate the experience, there are several aspects that I believe need improvement for the betterment of the organization and its employees. Commitment to "People First": While the company professed a "people first" approach, I observed that this was not reflected in actions. The practice of prioritizing employees should be a tangible commitment, not just rhetoric. Senior Management Expertise: Senior management appeared to lack the requisite work-related knowledge to effectively mentor or guide employees for career progression. This disconnect was disheartening. Inadequate Learning Environment: I found that the company struggled to provide a conducive learning environment. This may hinder employees' personal and professional growth, as they might not have opportunities to acquire new skills or knowledge. Limited Growth Opportunities: One of the challenges I encountered during my time there was the lack of growth opportunities. There appeared to be limited or no avenues for professional development or advancement within the company. Impact on Employee Morale: The senior leadership's behavior sometimes had a demoralizing effect on hard-working and dedicated employees. A more positive and supportive leadership approach would go a long way in boosting employee confidence and motivation. Lack of Escalation Channels and Fear of Retaliation: Lack of clear channels for addressing concerns or raising issues. It's vital for an organization to have effective feedback mechanisms in place, else it might create a culture of fear and inhibit open communication, making it challenging for employees to voice their concerns without repercussions. A more transparent and secure system for raising issues and providing feedback is crucial for fostering a healthier work environment. Ethical and Moral Values: It is essential for senior leadership to set the standard in terms of ethical and moral values. An organization's culture is deeply influenced by the example set by its leaders. Glassdoor Ratings: The practice of instructing/pressurizing employees at the site to submit positive ratings on platforms like Glassdoor, with these ratings being included as part of Key Performance Indicators (KPIs), is worth discussing. While the idea of integrating Glassdoor ratings into KPIs as a means to address employee feedback is commendable, the execution of this approach may unintentionally compromise the authenticity of feedback on such platforms, thus diluting their primary purpose, which is to offer unfiltered insights into the company's work environment. Such practices have the potential to erode the credibility of external feedback channels and may also impact employee morale.

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Concentrix Response
2y
Thank you for leaving this feedback regarding your experience working at Concentrix + Webhelp. We are, in fact, committed to providing the very best work environments and growth opportunities possible for our game-changers (staff) and ensuring they’re consistently in line with our valued people-first, inclusive culture. It's disappointing to read “the cons” you noted in your review, particularly since you mention these important topics specifically. I can assure you that we take such comments very seriously. As such, we’ll be forwarding this information to our People Solutions and leadership teams for investigation and to take any actions deemed necessary...as all our game-changers are valued members of the Concentrix + Webhelp team, and we want to help ensure that all experience a happy, fun place to work with great career opportunities. Thank you again.
2.0
Oct 10, 2023
Recommend
CEO approval
Business Outlook

Pros

Salary is always on time wfh is great my team was the best

Cons

KPI to get monthly bonus in the hands of customers makes 0 sense. If they are unhappy about the resolution (that you give according to policy) they will give you 1 out of 5 and your VOC will drop drastically. You are told to start at 8 and go online, but when it's time to log off you have to do it 2 minutes after your log off time because "we have to wait for the queue to be clear". Imagine an incoming call that comes in those 2 minutes and you're on the phone for half an hour. That means if you had something else to do, like living the rest of your life, you're late, you can't. You can't take your 10 minutes personal time in the last hour of your shift for some unspecified reason, the breaks are tightly scheduled which for a job based on incoming calls is unthinkable. If your break is at 10 am, and you receive a call at 9.58 you have to wait for the call to end before taking your 15 minutes anyway. So what's the point of scheduling them? Sometimes between 2 breaks there are 3.5/4 hours on an 8-hour shift. To progress in your career you have to stay in the same role for at least one year. Other factor for promotion is if you constantly get the bonus by reaching KPI. So if you're good on calls, you will be promoted off the calls.

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Concentrix Response
2y
We’re dissapointed your time at Concentrix + Webhelp wasn’t everything you hoped it would be. We wish we could have tackled your concerns while you were still with us. But you know what? We still appreciate your honest feedback. Maybe our paths will cross again in the future, and we can give it another shot!
1.0
Sep 8, 2023
Recommend
CEO approval
Business Outlook

Pros

Will employ anyone even if you lack qualifications

Cons

Their true value is not One Concentrix, its “One Nepotism”. They don’t give a damn about you. When it comes to promotion, you will never get it even if you deserve it. You need to be friends with people in management to be able to get that. You need to get under the table to be able to get that promotion and the worst thing is that they do it openly, making hardworking people demotivated. No meritocracy at all. And they are the worst Hypocrites from top to bottom management, every single one of them. They pretend to say that they heard that there are nepotism and that it will stop, when they themselves are practicing it. Do not advice anyone to join such a nepotistic and hypocritical company.

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Concentrix Response
2y
Thank you for your review - its important to us that people who leave us feedback are heard. If you are comfortable sending us more details about your previous experience or why you left Concentrix, please reach out to us at staff.online.feedback@concentrix.com. This is an anonymous way to share your concerns and let us address them with our leadership team so that current and future staff have a great career experience. Thank you!
Viewing 199 - 201 of 44,678 Reviews

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