Concentrix reviews

Maybe have a little faith/trust your employees. They lied to us about the urgency of this security camera only for me to talk to some people who work in cyber security, who said this was basically to spy on us and see if we we’re in our chairs 40 hours a week minus 2 breaks and lunch. This are not normal working conditions, human beings (we’re not just workers CONCENTRIX) deserve to be able to take longer lunches if we’d like, take walks, get up and stretch, and work in the privacy of our own home without having our faces scanned randomly using “facial biometrics”. If anyone reads this and are still working at concentrix under the camera, THEY LIED TO US. If they really needed it som much for security they would just have us come into the office. They also said if there was a breach, most companies would simply take the computer and wipe it. To say my privacy feels invaded does not even begin to explain what I feel. Angry really, that companies can treat their workers like this and their aren’t updated privacy laws to fight against this.

Concentrix’s primary and really only goal is to get you into a spot. If anyone in any leadership role is talking it’s basically guaranteed they’re lying or telling half truths. 1. Shift flexibility. What this means is that you will get put on a schedule and it will not change. You will have two options, one overnight and one that starts extremely early (before 5 AM). Weekends and holidays? You bet you’ll work every weekend and holiday. 2. You’ll get time and a half for overtime and holidays. You’ll get time and a half for holidays for your first 90 days. After that timeframe you no longer will. 3. Internal promotions There’s a lot of internal promotions but due to high turnover everyone is perpetually undertrained and you will constantly hear conflicting information. Every manager will follow things strictly by the book despite any surrounding circumstances because this is the first time most of them have ever had any leadership role and it shows. On. Every. Level. 4. You’ll work 9-5, Monday through Friday. Hahahaha. This one isn’t even a partial lie, this was a complete lie told to me during both my interview and training. Even only working a single weekend day is basically impossible. 5. Customers are always right and you are always wrong. Getting cussed at? Getting called racial slurs? Getting hit on? Sorry you didn’t handle the situation according to the steep standards outlined by quality assurance. Some customers suck. I shouldn’t be penalized that a customer called me pissed and it was completely out of my control. 6. Working systems. If your systems only go down for one full day a week it’s a good week. I’m sure you think that they’ll reroute calls or add an automated message right? No no, you need to tell every pissed customer that we can’t help them. Better to have me look incompetent then you guys take personal responsibility for your actions. 7. Training. Yeah, you’ll go to a long training as you acclimate to concentrix but none of the information is relevant and you won’t learn anything about the actual job. Everything will basically be self taught as you continue to get graded and judged. Message to management: You guys have the highest turnover from any company I’ve worked with. Like embarrassingly high. Maybe you should reevaluate your training process, your hiring process, and your promotion process. It is a group of mismanaged people leading more mismanaged people leading even more mismanaged people. You’re welcome to continue lying to people in order to get the seats filled but don’t expect me to continue biting my tongue while I witness your incompetence as a company.