Is Concentrix a good company to work for as a Customer Service Representative (CSR) II?

Customer Service Representative (CSR) II professionals working at Concentrix have rated their employer with 3.7 out of 5 stars in 47 Glassdoor reviews. This is a lower than average score with the overall rating of Concentrix employees being 3.9 out of 5 stars. Search open Customer Service Representative (CSR) II Jobs at Concentrix now and start preparing for your job interview by browsing frequently asked Customer Service Representative (CSR) II interview questions at Concentrix .

Does Concentrix pay Customer Service Representative (CSR) II employees well?

Customer Service Representative (CSR) II professionals rate their compensation and benefits at Concentrix with 3.5 out of 5 stars based on 47 anonymously submitted employee reviews. This is 2.8% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative (CSR) II salaries at Concentrix.

What are the top reviewed jobs at Concentrix?

Customer Service Representative (5506) , Team Leader (1840) , Agente De Atendimento (1637) , Customer Service Advisor (1429) , Customer Service Representative (CSR) (1290) , Advisor (961) , Customer Service Agent (742) , Customer Service (643) , Technical Support Engineer (643) , Technical Support (622) , Operations Manager (588) , Content Moderator (553) , Assistant Manager (537) , Customer Advisor (431) , Sales Advisor (404)

What are the pros of working at Concentrix according to real employee reviews?

"work from home and its good" ((in 1255 reviews)); "The work environment is good and is possible to grow up faster applying to internal vacancies." ((in 1121 reviews)); "Great people and projects to work on and ability to move to different groups based on interest" ((in 1110 reviews)); "Offer good benefits and HR is very nice and they are most of the time people focused." ((in 907 reviews)); "In operations the work culture is good but in some projects it is really amazing." ((in 856 reviews))

What are the cons of working at Concentrix according to real employee reviews?

"In my location SBI credit card process is very hectic and also the salary they provide is very low." ((in 2947 reviews)); "Poor work environment and the management had me wait more than 2 months just to get my final pay." ((in 2079 reviews)); "Low pay and quite stressful" ((in 1218 reviews)); "Extended working hours" ((in 340 reviews)); "Policy keeps changing everytime in order to follow client's request and there's no bonus here." ((in 322 reviews))

Concentrix Customer Service Representative (CSR) II reviews

3.7

75% would recommend to a friend

(47 total reviews)

Chris Caldwell

89% approve of CEO

76% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (47 reviews)

Ratings by demographic groups

Race / Ethnicity

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Customer Service Representative (CSR) II employees have rated Concentrix with 3.7 out of 5 stars, based on 47 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) II professionals have a good working experience there. Concentrix is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) II professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

47 reviews

5.0

Apr 19, 2024

CNX

Customer service representative (csr) ii

Recommend

CEO approval

Business Outlook

Pros

Great Place to Work in this world class company.

Cons

Retirement Package for long service of loyal employees.

3.0

Jan 19, 2024

Largest BPO Company?

Customer service representative (csr) ii

Recommend

CEO approval

Business Outlook

Pros

Many LOBs you can apply to

Cons

Not all programs offer the same benefits

3.0

Dec 14, 2023

Nice

Customer service representative (csr) ii

Recommend

CEO approval

Business Outlook

Pros

Good job good staff and management

Cons

Low growth opportunities low salary

Concentrix Response

2y

We want everyone to feel like their pay reflects the hard work that they have done and the impact that they have made. We’re sorry to hear you weren't satisfied with compensation during your time here. We’re proud to offer game changers competitive pay and benefits and we’re always reimagining new ways to show how much we value our teams. So, we appreciate your feedback!

Viewing 22 - 24 of 47 Reviews

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Concentrix Customer Service Representative (CSR) II reviews

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CNX

Largest BPO Company?

Nice

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