Concentrix Customer Service Representative (CSR) II reviews

3.7

75% would recommend to a friend

(47 total reviews)
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Chris Caldwell

89% approve of CEO

76% positive business outlook

Customer Service Representative (CSR) II employees have rated Concentrix with 3.7 out of 5 stars, based on 47 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) II professionals have a good working experience there. Concentrix is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) II professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

47 reviews
1.0
Sep 1, 2023
Recommend
CEO approval
Business Outlook

Pros

none so far thats what I currently observed.

Cons

does not increase salary, but they will increase your workload still following the old way of not providing a much better pay for tenured employees but gives a much better compensation for new hires. no close door policy no privacy for employees full of discrimination leadership or the bosses does not care about their bread and butter the agents they ask you to put a better review on this website to get more good reviews. they are trying to trace each employee review on the internet you don’t have freedom of speech.

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Concentrix Response
2y
Thank you so much for this honest feedback. This is not the experience that we want our staff to have. If you have the time, please reach out to us via cs.philippines@concentrix.com, this is our confidential inbox that reports directly to our leaders.
5.0
Aug 29, 2023
Recommend
CEO approval
Business Outlook

Pros

It's a great workplace and good environment and your co-worker is very friendly.

Cons

No retirement plan as of the moment and some of the work equipment is very slow affecting the performance of the agent.

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Concentrix Response
2y
Thank you for your review! We appreciate you taking the time to share your experience and hope you will always feel open to sharing with us. To address your work equipment concerns, kindly reach out to our IT Team for assessment. Regarding retirement, we are in the process of consolidating staff suggestions. The feedback we will get there will be used as the basis for our future actions.
Viewing 25 - 27 of 47 Reviews

Glassdoor has 57,487 Concentrix reviews submitted anonymously by Concentrix employees. Read employee reviews and ratings on Glassdoor to decide if Concentrix is right for you.