Far too many managers, only two out of the twenty they have are actually worth their weight in gold, the rest are useless and have serious personal hygiene and mental health problems and don’t actually do anything other than hide away from their desks. The Customers will blame you for everything and the depots never take the fault of their issues or accept responsibility. If you “have” to work in a customer service role in DHL do not work in the call centre for your mental health sake, just work in the depots as they can actually tell customer services to go away even if it’s their issue and they get paid more for far less stress. The stats are far too high and they wonder why their turn over is massive, it’s just not a long term job which results in the workplace having no veterans with long standing experience.
