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      Deel

      Engaged Employer

      Deel reviews

      4.4

      87% would recommend to a friend

      (2,004 total reviews)
      avatar

      Alex Bouaziz

      92% approve of CEO

      84% positive business outlook

      Ratings by demographic groups

      Deel has an employee rating of 4.4 out of 5 stars, based on 2,004 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Deel employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

      Reviews by job title

      2K reviews
      2.0
      Feb 4, 2023

      Insane workload

      Customer support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      - remote work - decent salary - lots of friendly people

      Cons

      - the workload is the craziest I have seen. I worked to another startup and it was very different. At Deel, the tickets and chats are automatically assigned to you and your queue is constantly replenished because the volume of requests is insanely high (all day everyday, there is no calm day). You do up to 4 chats at the same time, which is very tough, as the queries/requests are usually very complex. It is obvious that something has to be done to guarantee a decent workload and protect the mental health of the support specialists, so I really hope they find a way to solve this issue soon. They usually say this is because Deel is a startup, but I don't think that's the case, as I worked in a startup before and they dealt with the workload very differently. The problem here is "Deel speed", which is their obsession with responding to everything very quickly. Sometimes people need TIME. Time to properly do things without rush and investigate everything carefully before you find a good solution. If you are in a rush all the time (because the metrics they impose are also really high, so you need to make sure you are working nonstop to reach a certain number of tickets per day), the quality will start to fade, as well as your mental health and your will to stay in that position. Also, it is natural and well known that the brain can only work for a certain amount of time before it needs a break to rest a bit and engage in the next task, but at Deel you will have no time in between tickets/chats, you will do one after the other until the end of your shift and you will realize that after a couple of hours, your brain is tired and you seem to not be functioning as well as you should (if you could take breaks here and there when needed). I basically ended all my shifts with a big headache and exhaustion. Only join this company as a support specialist if you are really really REALLY workaholic and really need the money.

      avatar
      Deel Response
      3y
      Not all start ups are created equal, meaning the experience in each start up could absolutely be different as you describe. As we have said internally, this is one of the hardest jobs you will likely ever have because of the complexity and the global nature of the problems we are trying to solve at speed for our customers. Your feedback here is seen by the Support and Operations leadership and we'll be sure to take what you have said about the workload and chat load into consideration as we work continuously to try to reduce chat load and improve our overall experience. Deel speed, one of our core values, is an obsession just like frugality and customers are an obsession. Speed means that the people impacted on the other end are not having to wait long for a response or resolution. Absolutely we will sometimes need more time to get to a resolution, but ensuring we have been in touch, understand the issue or support needed is critical. As in Aesop's fable, the Tortoise and the Hare, we must be both. We must move quickly to ensure people and customers have the best experience and outcome, but we also must move with intentionality to solve hard problems, put them into production, and solve for long term. Thanks for your feedback!
      1.0
      Feb 1, 2023

      Deel dont deliver on promises. Deel exploit staff and provide a different service for small client accounts. BEWARE

      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      - you can work from home

      Cons

      - misrepresentation of job role and SOPs - 10% LOCKED IN pay rise if you are promoted (offensive) - underpaid in comparison to competition (they do not take experience into account) - Clients are regularly unhappy with the service as Deel misrepresent what they can actually do for clients, as well as staff - CEO is shady, speaks to his staff like they are children, greasy criminal vibes and has employed his friends and family despite their lack of qualifications to perform roles or tasks - Poorly run business with an unsustainable business model. As soon as there is any decent competition, they will fold -Unlimited PTO is that a joke? I feel like I have to beg to get leave approved and requests are regularly rejected

      avatar
      Deel Response
      3y
      We do tell the truth - very transparently. We are a business, yes - so we do want to be profitable, grow, and continue to meet our customer needs today and in the future. We care deeply about our people and our customers, hence why we constantly ask for feedback and direction and try to action as quickly as possible. And as for Kool-Aid, we have many many people internally and across our customers that provide us feedback to the contrary and constructive criticism and we would not survive without it. Regarding your feedback on the role, as you identify as a current team member, please send the People team feedback or your manager on the hiring process. We would love to understand where there have been any miscommunications on role or expectations. Regarding our end of year compensation and promotion cycle as it sounds like you are referencing those compensation programs, we were fortunate enough due to our conservative frugality value to deliver growth in ARR and customer count and become EBITDA positive, which in our current market environment where many of our competitors, customers, and businesses around the world are laying off, we delivered 36% of our eligible people with a compensation increase. We also delivered 78% of Deelers a pay increase in total in 2022. So yes, we make choices as we described in the December Town Hall where we announced our end of year compensation programs, about how to spend our money. Of course, we could always go all in on promotions, but we determined to also impact more people through annual increases to address inflation. Thank you for our feedback for the feedback on our CEO and overall leadership development, and although we disagree we take all perspectives into consideration when looking to advance our internal communications and leadership development programs. If you have issues regarding paid time off or leave, please reach out to the People team to help if you feel your manager is not helping.
      4.0
      Jan 23, 2023

      Great company to work for

      Partnerships manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexibility, quality of people, mission, growth rate. You really are a part in building a product that is revolutionary.

      Cons

      The lack of facetime with the team. Growth rate is a two-edged sword. Great upside and also, a very fast-paced environment

      avatar
      Deel Response
      3y
      Thank you for your review and for your hard work as a Partnerships Manager. You make some valid points here. We are currently working on our off-site policy at Deel to bring more Deel team members together to continue working efficiently and at Speed. More to come soon on the off-site details.
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