Deel reviews

4.4

87% would recommend to a friend

(1,972 total reviews)
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Alex Bouaziz

92% approve of CEO

84% positive business outlook

Deel has an employee rating of 4.4 out of 5 stars, based on 1,972 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Deel employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

2K reviews
1.0
Jul 1, 2024
Recommend
CEO approval
Business Outlook

Pros

I was thrilled to join Deel because of their excellent product and strong marketing. However, my excitement quickly faded. The culture and leadership were very different from what was promised during the interview process. I never felt so stressed before. The only 2 pros in my opinion: - Great product - Strong marketing strategies

Cons

- Arrogant and dismissive leadership not just with employees but also with customers. - Focus on short-term gains over long-term client satisfaction. If a customer doesn't generate immediate revenue, their experience and satisfaction are disregarded. - Unfair blame placed on Customer Success Managers (CSMs) with little support. They are underpaid and often unfairly criticized for problems beyond their control. - Disorganized and stressful work environment - Product training is minimal, yet AE’s are expected to sell products that are sometimes not even available. - Abrupt quota increases halfway through the quarter (e.g., 140% increase on week 6 in Q2 2024 blamed on a “RevOps Mistake”) - High employee turnover (average tenure of 0.5 years according to LinkedIn) indicating a severe retention problem - Frequent changes in CSMs damaging customer experience. I had clients who had 3 different CSMs in less than a month. - Additionally, the company is rife with internal politics, which further complicates the work environment and adds to the stress. Leadership is oblivious to the long-term consequences of their toxic management style.

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Deel Response
1y
We’re sorry to hear this; we really appreciate your transparent feedback on our great product and strong marketing strategies. We are still in a startup growth mode, building what we hope to be a remarkable team experience in the near future. It’s feedback like this that helps us improve. We value and appreciate our team members and are committed to creating a great culture and environment for all. We have taken action items from your comments on leadership issues, work environment and support, and will bring this back to our leadership and people teams.
1.0
Feb 14, 2023

Avoid at all costs.

Recommend
CEO approval
Business Outlook

Pros

They really do hire great people, so I walked out with a lot of great friends that I’ll have for a lifetime.

Cons

Literally everything. Nothing positive about this place. The culture is beyond toxic, they play favorites with their account executives. This is the only sales organization that I’ve been a part of that doesn’t evenly distribute leads among their reps. It is not a fair round robin of inbound leads; instead, they give their top reps 20 inbounds a week and their least favorite reps 5 inbounds a week. The managers don’t know what they’re doing. They have no experience being managers, or they have experience being managers and don’t know the Deel product well at all so they’re actually the least helpful people ever and don’t even help you develop your sales acumen. The management here lies and denies every concern that is ever brought to their attention and couldn’t care less about their employees. They mass hire and mass fire people with no regard for how it affects their employees’ lives. They also keep bringing on new products to sell with no training on how to sell them and they just throw you into the deep end and expect you to succeed somehow. Everyone’s mental health here is absolutely deteriorating, and the only reason any reps are still there is because they are willing to sacrifice their mental health so their options can vest. Upper management is beyond toxic here - they pretend like they care and like they’re listening, but they don’t care about you and fired so many people last year with no warning and no PIP. Absolutely awful toxic culture. Avoid this place at all costs.

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Deel Response
3y
The Sales team has heard the feedback on lead distribution and have continued to communicate expectations in all roles across sales. Regarding managers, we have a variety of experience levels in sales management specifically - from highly experienced to new in role and promoted internally. For 2023 we announced and have been committed to up-skilling and training our managers to operate more effectively at this scale. Deel is one of the hardest manager jobs there is due to our complexity of product, internal organization, communication requirements, and being fully remote so even for more experienced managers its a challenge. We can do more and more here to support. Regarding new products and product enhancements and changes, yes, this will continue to be the case as we grow, iterate, and scale. We hear you that we can do better in enabling sales in this effort.
1.0
Mar 16, 2022

Think twice!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Working remotely is great and if you love traveling/hate commuting then you'll love it! - Getting to know people all over the world - If you get into a good team and have a good manager it can be fun but if not...

Cons

Could write a book about this. But to be clear, everything here has been shared multiple times with various teams inside the company so Deel could improve but no one really cared... it's better to look successful and caring on the outside but to disregard many concerns on the inside of the company. I'm not the only one, many employees complain about many things and it's not rare to see people join and leave after a few weeks/months. Again I get it, it's a startup, it's growing extremely fast, it's good for certain people in the company but at what cost? See below: - Salary isn't fair and depends on location. So better move to San Francisco and after getting hired move to a cheap location. Even a little kid would see that the logic behind salaries doesn't make sense and isn't fair. Someone doing the same job who joins 2 years after you might get a higher salary because he lives somewhere else... seems fair. - If you didn't get stock options then maybe it would be better to work in a factory cause the salary is probably higher and has more structure. But hey you get to work remotely... - no structure... everything is on Notion. If you don't know something, go and find it yourself cause everyone expects you to know everything on Notion by heart. - processes, rules, information changes daily/weekly with tons of useless slack channels, tags, info on Notion. (again it's normal, being remote and growing fast to deliver information to everyone. But we don't have to like it and nothing is improving) - Joined pretty early, saw Deel as a family, worked many hours during the night for a year, went above and beyond for every metric there is, and thought working hard will get me the promotion but it's not true. No one cares... You have to fight for yourself constantly, promote yourself and make yourself likable. - Everything is manual. It looks like it's automated from the outside but you have to do essential tasks manually every day even after reporting it for more than a year. - no wonder Trustpilot reviews are higher than glassdoor reviews. Glassdoor's rating looks fine NOW but if you can, check the total rating from 1-2 years ago. Many positive Glassdoor reviews have been given by employees who have been at Deel for less than 6 months, it's rare to see a good review of someone who worked +1 year, also because the majority almost 700 of 800 employees have been hired in the last year. - Benefits on the job board are a joke. - Stock options aren't included if you don't ask for them explicitly - Ego, ego, ego... The majority of execs behave as if everyone is their slaves and they're the rulers of their kingdom. Some execs are fair and genuine but the culture is toxic. No wonder so many employees left from various teams. - A lot of things are being done to look professional like a performance review but then nothing happens after the review... It's something you've heard various times so what's the point of a review. - no clear career path - "just keep pushing and if you ever complain we will see and probably disagree" - Getting promoted doesn't depend on performance, make yourself likable, talk constantly on slack even if it's not valuable and make the life of your manager easy, and then maybe you get a chance. - You have to be online 24/7 and answer instantly. - Giving neutral feedback about any bad or negative processes doesn't work and backfires... which is why this review won't help Deel either because ego is higher than the willingness to improve. That's why everyone just works their hours, they only see Deel as a company they get money in exchange for their work and that's it. If you're lucky and have some colleagues in your city you can make friends and it feels a bit better but ask anyone about these points and 80% will agree. I could write many many more points here and more specific examples but these are more general points that might help everyone to see how it is internally at Deel.

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Deel Response
4y
I appreciate this review very much. You've taken the time to thoughtfully outline some of what I have uncovered myself since joining as Head of People in December 2021 and some of which I am tasked with course correcting. You are also correct in that going from 50 to 550 people in the 12 months of 2021 meant that things that were not efficient in processes before remained ripe for improvement, including how we scale our culture, our leaders, and our internal communication. We value all of our team members and are especially grateful for the earlier team members like yourself with more than one year of tenure who were building the foundations for Deel. Having been in startups for the past 10 years leading People teams I am not seeing anything abnormal or things that cannot be improved. We have a unique and special culture, naturally diverse and inclusive, with true owners working in radical ways to build the future of work. I know that we can build upon that and that as a People team we owe all Deelers more transparency in pay, better and faster processes to issue your stock option grants once approved by the Board, culture surveys to understand our internal engagement like we do our external customer satisfaction, and ongoing performance and fast feedback. These are all things we have been building since December and we knew it would take Q1 to do it. I also think its important to reiterate here that, just as our customers do and our platform is built for, we employ people in multiple ways and that means we have global Deel benefits and perks ($100 per per per month for wellness and $30 per person per month for development), everyone participates in performance, everyone receives a new hire stock grant (you don't have to ask for it) and everyone is eligible for performance/promotion/refresh grants as well. But this also means that dependent on employment status and the country in which you sit as your tax location there are differences in base compensation by region and statutory required benefits by country. We need to make that more transparent because pay parity (independent of race and gender people in the same job profile are paid within the same salary range for the region in which they sit). Pay parity does not mean that a person sitting in New York City will earn the same as someone sitting in Buenos Aires. We regionalize pay and as people move their tax address we make salary changes as applicable. Again, thank you for this review. We'll be bringing more ways for you to provide feedback internally as well (ie Roots!) and I hope you will begin to see improvements. 2022 is a building year for us on the People side and we're building the team to support you.
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