Pros
Zero pros. People say right Dell is Hell
Cons
Lots of micro management. No bio breaks and they say if u need to go for bio break manager and go are we small kids that we should tell and go for bio. These managers during the training period if u do mistake they give u red alert which leads to no increment next year Funniest part is you are being judged even in training Training management is worst. Their tools are always down and never work properly and if you still do mistakes they blame you. Since it’s a product based company they’re not ready to accepts any Dsat on your cases and if you get one you’re dead they’ll ensure that. Managers go whenever they want leave and during festival these managers have their leaves. But when u ask leave for your festival they ensure you don’t get and you work If you join dell forget leave forget peace. They give you work from home option which is Hell as they be behind your a** .I wonder if I go office they’ll be even more worst. They keep getting updates every week and if even senior agents tell it’s not right updates they don’t accept. They say it’s not only you it’s the whole floor facing this issue. They don’t use their brains if the whole floor is facing problem then it’s not wrong with agent but with management. All these managers are friends including the high level managers. Worst than toxic place to work. I guess hell would be better than Dell