Dell Technologies reviews

Overworked/under appreciated (besides low effort “swag” boxes and sonic drinks/food when the office was open. Dell was a dream job 2 years ago. Since then, some senior managers have have completely fumbled the Tech Support side of the org. I can’t say much for the other departments, but Dell has redirected all TS resources from training, investing in its employees, and doing what’s right for the customer towards micromanagement, new projects that fail/make all frontline/L2 positions more difficult, and “globalizing” for a reason that could only be cheaper labor costs. The only redeemable qualities about Dell Tech Support as of Jan 2022 are the qualities that make you feel like you can’t find anything better. Unless you want a job with no autonomy, minimal intellectual stimulation, and a non-working “tool” for everything that you’re forced by metrics to use, don’t settle on Dell Tech Support, there’s much better out there.

- No measurable path to advancement - Training opportunities diminished. What used to be an advertised budget to allow an individual to take the training they needed/wanted, we are now force to pick from a limited catalog which only benefits a subset of people - Salary has NOT kept up with the industry, and more importantly the Market. As the Austin Tech scene is heating up, everyone coming in is offering substantially more than Dell, yet Dell has been "looking into..." the market for the last 3 years. - IT is not one big team. It's a big pool of many small independent teams - each with their own way of doing things, and communication is abysmal. - Once+ a year, Dell will do layoffs, and many times there isn't any reason why some people let go (who are excellent performers), while retaining people who aren't. - If you move from an area in which the standard of living is higher than the former, you'll retain that pay. For example, if you lived in Austin, TX, and you got paid 95K; if you move to Hopkinton, MA (in which this same position pays 130K) , you'll be kept that 95k.