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Management at senior manager and supervisor levels is poor in certain departments. These individuals have no real leadership skills. They just want to be important and they get into these roles because they are pals with the right person(s). Workloads are not manageable and expectations are unrealistic. Managers and supervisors promote who they personally like, not the most qualified person. Senior manager and supervisors do not acknowledge your educational accomplishments or experience prior to your time with the company. Even at the corporate level (vs the call center level) you are treated like a call center employee or factory worker and everything is about "production." They say they want you to have a good work / life balance but if you take time off that you have earned, you have to put in a ton of extra hours just to take it and when you come back to keep up with the workload.

Micromanaged schedule. Not a second between calls. Put on phones too soon with minimal training. Supposed to only get certain calls when you first start on the phones, but you get all kinds of calls, and people get upset when you have to transfer them because you haven't been trained to help with their issue. They say it's an issue of the customer choosing the wrong option, but most of the calls are general inquiry that are being routed to people only trained to do a few things. It's bad for mental health.