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      H&M

      Engaged Employer

      H&M reviews

      3.5

      61% would recommend to a friend

      (17,376 total reviews)
      avatar

      Daniel Erver

      63% approve of CEO

      46% positive business outlook

      Ratings by demographic groups

      H&M has an employee rating of 3.5 out of 5 stars, based on 17,376 company reviews on Glassdoor which indicates that most employees have a good working experience there. The H&M employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

      Reviews by job title

      17K reviews
      3.0
      Oct 8, 2015

      A nice work environment but a lack of creativity

      Print designer
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Great advantages (allowance for working out for example) -Flex time, no over time, very good balance between work and private life. -Fairly relaxed work environment, great place to socialize when you are a foreigner. -Possibility to develop and move in different departments (harder to move up though) -Genuinely focusing on sustainability both in the office and with the products. -Discount on all H&M group brands -HQ located in Stockholm's city center -Pretty cool to work for a brand that is global and known all over the world.

      Cons

      -Quite low salary especially for Stockholm's lifestyle -It's far from being the most creative place, commercial aspect taking too much over creativity and fashion forwardness. -You need to be political, it's supposed to be a place where you can speak up your mind, but you should say what they want to hear.

      4.0
      Apr 17, 2015

      Department Supervisor

      Department supervisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Every store is different, but I've really enjoyed the team I work with: Friendly staff who go out of their way to assist customers even though it's easy to think you can just clean on the sales floor and let the customers be on their merry way. -Training has been very solid. My trainer and the store manager have been very focused on giving me the skills and knowledge I need and even more than that for when I transfer to my home store. -Hours can feel long for full-time staff (9 hours scheduled), but we are guaranteed an hour long break (unpaid) and an additional 15-minute break that's still paid. -The benefits are pretty much what really keeps a lot of the full-time staff at H&M. They have a great work/life balance with vacations days starting at 15 days and increases over time to around 5 weeks. On top of that you get wellness/sick days. If you need to request a day off, most likely you will get approved as long as you request three weeks ahead. You're paid well for working holidays, and you get paid even if you didn't work the holiday. Actually, if you work on a holiday, you're given a day off within the next 2 weeks after. Oh, and of course your birthday is considered a paid holiday you get off and the discount is great! -Insurance coverage is CIGNA and it's very well priced considering how much coverage you can get. You can also get life insurance, retirement plan, car and home insurance, pet insurance, and there's even medical insurance for PT workers. - Opportunities for internal promotion are actually real - Easy to transfer to other stores/locations within H&M. They're actually posted in the break office, so if you know you're moving, this is so handy! It also makes employees feel like they're wanted to stay within the company which boosts morale.

      Cons

      -The register system is a little outdated. We have to manually audit CC receipts and that's a tedious process that takes management away from helping out on the sales floor. (H&M has announced they're introducing new register systems that do away with this though) - Understaffed during obvious sales hours. For example, I work at a stand-alone H&M in DC and the weather is getting nicer. This automatically means more people will be passing by the store and shopping during lunch hours and after work hours. We should be using this knowledge to have more people working these hours so the registers and fitting rooms are covered and people can remain on the sales floor to boost sales numbers through customer service. Unfortunately this is linked to the company's tight payroll policy/budget. - Schedule can run you ragged. I've worked a closing shift until 11pm and had to be at work by 7am to open the next day. It doesn't happen often, but I wish they implemented a different scheduling strategy.

      5.0
      Dec 28, 2014

      Sales Advisor, Part-Time

      Part-time sales advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Higher pay than average retail Employee discount Employment benefits Hours are structured according to your preferred amount; along the guideline of job title

      Cons

      Stretched too thin Dull structure of responsibilities; may be left at one job for days, i.e. register Staff is unreliable when it comes to keeping schedule; lunch could come an hour than expected due to missing, or busy persons Instructions are left unclear, in their need to shorten communications among staff Limited power with newer associates, causing unwanted, and awkward pauses with incoming customers for the sake of management assistance Sudden personal issues can clash with pre-made schedules; causing conflicts Moderate to high stress levels

      Viewing 70 - 72 of 17,376 Reviews
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      ReviewsH&M reviews

      Glassdoor has 21,517 H&M reviews submitted anonymously by H&M employees. Read employee reviews and ratings on Glassdoor to decide if H&M is right for you.