Is IBM a good company to work for as a Systems Support Representative?

Systems Support Representative professionals working at IBM have rated their employer with 4.0 out of 5 stars in 1,424 Glassdoor reviews. This is a higher than average score with the overall rating of IBM employees being 3.9 out of 5 stars. Search open Systems Support Representative Jobs at IBM now and start preparing for your job interview by browsing frequently asked Systems Support Representative interview questions at IBM .

Does IBM pay Systems Support Representative employees well?

Systems Support Representative professionals rate their compensation and benefits at IBM with 3.5 out of 5 stars based on 1,424 anonymously submitted employee reviews. This is 2.8% worse than the company average rating for salary and benefits. Find out more about Systems Support Representative salaries at IBM.

What are the top reviewed jobs at IBM?

Software Engineer (4351) , Applications Developer (2909) , Software Developer (2422) , Project Manager (2323) , Senior Software Engineer (2038) , Senior Consultant (1846) , Consultant (1845) , IT Specialist (1112) , Application Developer (1106) , Associate Systems Engineer (1030) , Business Analyst (1025) , Systems Engineer (871) , Manager (850) , Managing Consultant (848) , Intern (826)

What are the pros of working at IBM according to real employee reviews?

"Good work life balance and good to be able to work from home although that’s often at the discretion of your manager" ((in 11055 reviews)); "The people are great and the Extreme Blue program was excellent for learning principles of product design." ((in 5064 reviews)); "Flexible timings and work from home option(i gotta laptop thats why i enjoy this privilege)" ((in 4391 reviews)); "1. Extremely good work culture 2. Packages are good 3. Direct contact to senior level employees" ((in 3459 reviews)); "Good benefits backed by a solid fortune 50 company with world class products and services." ((in 3290 reviews))

What are the cons of working at IBM according to real employee reviews?

"Low salary and the increment was less than 2% even top performer unless you got band promotion" ((in 5388 reviews)); "• Hard to get a promotion unless you have a good manager that is respected and fights for you" ((in 2173 reviews)); "The pay is low and not much hope it will get better even through hard work and delivering results" ((in 1997 reviews)); "No Salary hike.No On site opportunity.Very few are lucky getting visas and traveled to on" ((in 1746 reviews)); "Poor Leadership; Weak Execution; Benefits to employees are getting worse; Money spent on dividends instead of R&D." ((in 615 reviews))

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IBM Systems Support Representative reviews

4.0

84% would recommend to a friend

(1,424 total reviews)

Arvind Krishna

90% approve of CEO

76% positive business outlook

Ratings by category

4.2

Culture & values

4.2

Diversity & inclusion

4.1

Work/Life balance

4.0

Career opportunities

3.7

Senior management

3.5

Compensation and benefits

Systems Support Representative employees have rated IBM with 4.0 out of 5 stars, based on 1,424 company reviews on Glassdoor. This indicates that most Systems Support Representative professionals have a good working experience there. IBM is rated in line with the average (within 1 standard deviation) by Systems Support Representative professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

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Reviews by job title

1K reviews

4.0

Jan 17, 2017

Great job, Controlled Lifestyle but less salary

Senior systems engineer

Recommend

CEO approval

Business Outlook

Pros

IBM has Flexibility in office timing & having facility of WFH in medical emergency. Balanced Lifestyle. Great company to work with.

Cons

Salary is less as per the experience. Other than this I din't find any cons till now as I have completed almost 5 years being in IBM.

1.0

Jan 17, 2017

Nickel and dimed

Senior systems analyst

Recommend

CEO approval

Business Outlook

Pros

Competitive salaries. Plenty of new technologies to learn.

Cons

If you play their games (blue dollars used on internal tools that don't work but offered by IBM), you'll do great. Management taught to never make waves for fear of career being hurt. Too many policies in place now that only help IBM. 401k matching will only be given in December, if you leave earlier, you forfeit any matching contributions. No matter how long you've worked with IBM, if laid off, you will only be given one month of severance. Used to be based on years of service. These are all smart moves for IBM but eventually the employees understand how little they really matter. If you've worked there over ten years, be careful, you could be laid off only to be replaced by college grads making 40% less.

4.0

Jan 5, 2017

Great Company to Work with

Senior systems analyst

Recommend

CEO approval

Business Outlook

Pros

Flexibility, Good Work and Work Life Balance

Cons

Salary hikes are really less (if there are hikes)

Viewing 1141 - 1143 of 1,424 Reviews

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IBM Systems Support Representative reviews

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Great job, Controlled Lifestyle but less salary

Nickel and dimed

Great Company to Work with

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