Is IBM a good company to work for as a Systems Support Representative?

Systems Support Representative professionals working at IBM have rated their employer with 4.0 out of 5 stars in 1,424 Glassdoor reviews. This is a higher than average score with the overall rating of IBM employees being 3.9 out of 5 stars. Search open Systems Support Representative Jobs at IBM now and start preparing for your job interview by browsing frequently asked Systems Support Representative interview questions at IBM .

Does IBM pay Systems Support Representative employees well?

Systems Support Representative professionals rate their compensation and benefits at IBM with 3.5 out of 5 stars based on 1,424 anonymously submitted employee reviews. This is 2.8% worse than the company average rating for salary and benefits. Find out more about Systems Support Representative salaries at IBM.

What are the top reviewed jobs at IBM?

Software Engineer (4346) , Applications Developer (2909) , Software Developer (2421) , Project Manager (2323) , Senior Software Engineer (2036) , Senior Consultant (1846) , Consultant (1844) , IT Specialist (1112) , Application Developer (1105) , Associate Systems Engineer (1030) , Business Analyst (1025) , Systems Engineer (871) , Manager (850) , Managing Consultant (847) , Intern (824)

What are the pros of working at IBM according to real employee reviews?

"Good work life balance and good to be able to work from home although that’s often at the discretion of your manager" ((in 11071 reviews)); "The people are great and the Extreme Blue program was excellent for learning principles of product design." ((in 5018 reviews)); "Flexible timings and work from home options but again that depends on the kind of project we are working." ((in 4386 reviews)); "1. Extremely good work culture 2. Packages are good 3. Direct contact to senior level employees" ((in 3411 reviews)); "Good benefits backed by a solid fortune 50 company with world class products and services." ((in 3328 reviews))

What are the cons of working at IBM according to real employee reviews?

"Low salary and the increment was less than 2% even top performer unless you got band promotion" ((in 5355 reviews)); "• Hard to get a promotion unless you have a good manager that is respected and fights for you" ((in 2173 reviews)); "The pay is low and not much hope it will get better even through hard work and delivering results" ((in 2006 reviews)); "No Salary hike.No On site opportunity.Very few are lucky getting visas and traveled to on" ((in 1779 reviews)); "Poor leadership: One senior exec's ego is much larger than his brain; no longer values employees." ((in 612 reviews))

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IBM Systems Support Representative reviews

4.0

84% would recommend to a friend

(1,424 total reviews)

Arvind Krishna

90% approve of CEO

76% positive business outlook

Ratings by category

4.2

Culture & values

4.2

Diversity & inclusion

4.1

Work/Life balance

4.0

Career opportunities

3.7

Senior management

3.5

Compensation and benefits

Systems Support Representative employees have rated IBM with 4.0 out of 5 stars, based on 1,424 company reviews on Glassdoor. This indicates that most Systems Support Representative professionals have a good working experience there. IBM is rated in line with the average (within 1 standard deviation) by Systems Support Representative professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

5.0

Mar 10, 2009

Great Workplace for an Astounding company

Systems analyst

Recommend

CEO approval

Business Outlook

Pros

Great Management translates into a admirable and likable workplace. This is exactly what IBM does. Some may say that the pay is not competitive but the rewards/recognitions and other perks you get more than compensate you for it. I would recommend anyone to work here if you get an oppurtunity. IBM is really great at promoting education and self-improvement which only enhances your portfolio of assets, giving you a cuttin edge in today's market.

Cons

Starting salary is on the lower end of each bracket but again the perks/benefits more than compensate you for it.

2.0

Jan 19, 2009

Top-heavy, unqualified and incompetent management.

Systems administrator

Recommend

CEO approval

Business Outlook

Pros

Exposure to several customers and technologies. Work from home if you are not a contractor.

Cons

Absolutely incompetent mid-level "puppet" managers. Usually from the Philippines or India these days, so they might as well be outsourced. Poor communication skills and little or no managerial skills.Their daily tasks revolve around shuffling meaningless spreadsheets to being a hindrance to actual technical work or service that the customer actually needs. Contractors do not get overtime pay anymore. They are being forced to take Time off in lieu even though it will not be mentioned in the contract.

3.0

Jan 18, 2009

Can build a house in office and stay forever...

Senior systems engineer

Recommend

CEO approval

Business Outlook

Pros

exposure of new technologys and corporate politics

Cons

no respect for talent, no knowledge growth if in a project

Viewing 1414 - 1416 of 1,424 Reviews

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IBM Systems Support Representative reviews

Ratings by category

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Reviews by job title

Great Workplace for an Astounding company

Top-heavy, unqualified and incompetent management.

Can build a house in office and stay forever...

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