Is IBM a good company to work for as a Systems Support Representative?

Systems Support Representative professionals working at IBM have rated their employer with 4.0 out of 5 stars in 1,424 Glassdoor reviews. This is a higher than average score with the overall rating of IBM employees being 3.9 out of 5 stars. Search open Systems Support Representative Jobs at IBM now and start preparing for your job interview by browsing frequently asked Systems Support Representative interview questions at IBM .

Does IBM pay Systems Support Representative employees well?

Systems Support Representative professionals rate their compensation and benefits at IBM with 3.5 out of 5 stars based on 1,424 anonymously submitted employee reviews. This is 2.8% worse than the company average rating for salary and benefits. Find out more about Systems Support Representative salaries at IBM.

What are the top reviewed jobs at IBM?

Software Engineer (4347) , Applications Developer (2909) , Software Developer (2421) , Project Manager (2323) , Senior Software Engineer (2036) , Senior Consultant (1846) , Consultant (1844) , IT Specialist (1112) , Application Developer (1105) , Associate Systems Engineer (1030) , Business Analyst (1025) , Systems Engineer (871) , Manager (850) , Managing Consultant (847) , Intern (824)

What are the pros of working at IBM according to real employee reviews?

"Good work life balance and good to be able to work from home although that’s often at the discretion of your manager" ((in 11071 reviews)); "The people are great and the Extreme Blue program was excellent for learning principles of product design." ((in 5018 reviews)); "Flexible timings and work from home options but again that depends on the kind of project we are working." ((in 4386 reviews)); "1. Extremely good work culture 2. Packages are good 3. Direct contact to senior level employees" ((in 3411 reviews)); "Good benefits backed by a solid fortune 50 company with world class products and services." ((in 3328 reviews))

What are the cons of working at IBM according to real employee reviews?

"Low salary and the increment was less than 2% even top performer unless you got band promotion" ((in 5355 reviews)); "• Hard to get a promotion unless you have a good manager that is respected and fights for you" ((in 2173 reviews)); "The pay is low and not much hope it will get better even through hard work and delivering results" ((in 2006 reviews)); "No Salary hike.No On site opportunity.Very few are lucky getting visas and traveled to on" ((in 1779 reviews)); "Poor leadership: One senior exec's ego is much larger than his brain; no longer values employees." ((in 612 reviews))

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IBM

IBM Systems Support Representative reviews

4.0

84% would recommend to a friend

(1,424 total reviews)

Arvind Krishna

90% approve of CEO

76% positive business outlook

Ratings by category

4.2

Culture & values

4.2

Diversity & inclusion

4.1

Work/Life balance

4.0

Career opportunities

3.7

Senior management

3.5

Compensation and benefits

Systems Support Representative employees have rated IBM with 4.0 out of 5 stars, based on 1,424 company reviews on Glassdoor. This indicates that most Systems Support Representative professionals have a good working experience there. IBM is rated in line with the average (within 1 standard deviation) by Systems Support Representative professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

4.0

Sep 7, 2008

Solid company with lots of opportunities

systems support representative

Recommend

CEO approval

Business Outlook

Pros

The great breadth of the corporation allows for great flexibility in choosing from a wide variety jobs and locations to work. I think that as far as large companies go, I think that IBM tries to be a good corporate citizen. There is so much creativity and innovation occurring in research and development and I feel that permeates in some way thoughout the corporation. It is definitely not your father's IBM.

Cons

The same as for any large corporation... bureaucracy, lack of individual identity. It can be frustrating, as it can be for our clients, to navigate through the maze to connect with the appropriate person.

3.0

Aug 27, 2008

IBM India - Inside Out

Senior systems engineer

Recommend

CEO approval

Business Outlook

Pros

Work Life Balance, Opportunities and overall IBM Policies

Cons

Poor Management, especially HR. Absolutely no plan in deployment of resources across projects and no surety given for career development even though plans are in place. Reporting structure too is not well directed.

2.0

Aug 22, 2008

Corporate Executive greed is only looking for aquisitions to improve shareholders portfolios.

Systems analyst

Recommend

CEO approval

Business Outlook

Pros

IBM is a good place to get your foot in the door and once you realize they are trying to stick you where the sun doesn't shine then come to terms and leave the joint.

Cons

In the division that I worked in downtown Tulsa, Business Consulting Services, management was extremely unoraganized, training was unheard of, and anyone you needed to contact for help was located in India and didn't know how to speak good English. Everything is micro-managed right down to the time you sit at your desk to the time you go on break. The yearly bonus was a joke and so was the pen & pencil set I received during the Christmas holiday. All of my overtime and extra effort put forth in many projects went unrecognized.

Viewing 1420 - 1422 of 1,424 Reviews

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IBM Systems Support Representative reviews

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Solid company with lots of opportunities

IBM India - Inside Out

Corporate Executive greed is only looking for aquisitions to improve shareholders portfolios.

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