ING reviews

4.1

82% would recommend to a friend

(3,817 total reviews)
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Steven van Rijswijk

86% approve of CEO

72% positive business outlook

ING has an employee rating of 4.1 out of 5 stars, based on 3,817 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ING employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

Reviews by job title

4K reviews
4.0
Jan 13, 2009
Recommend
CEO approval
Business Outlook

Pros

A global corporation with strong brand awareness and effective marketing. One of the 10 largest companies in the world. Though still a relatively new company in the US, there is a natural interest from people outside the company. ING provides excellent benefits package to employees. Necessary training and continueing education provided. Enjoyable and encouraging work atmosphere. Managers are typically understanding and supportive of employee's needs. A strong product line makes selling easier. The commitment from senior management to make necessary changes keeps ING competitive. Employees have access to extensive resources including product and industry information, technology and tools, various training programs, and expert knowledge in many departments.

Cons

It can sometimes be difficult conducting business, due to the company size. Clients and employees alike are occasionally passed around before getting to the desired place. Highly political organization, which makes promotions easy for some and difficult for others. Working for ING or any financial services company is particularly difficult right now, due the economic conditions. The sales of financial services are scrutinized more by potential customers than previously, while the amount of support needed by existing clients has increased. Those employees on the sales side must also be willing to engage in some service activities, and those on the service side must do the reverse. Those in the field understand this, though home office often does not.

3.0
Jan 5, 2009
Recommend
CEO approval
Business Outlook

Pros

Competitive benefits. Job training and continuing ed are above average. In general, product offerings are popular with clients and agents, which leads to fewer complaints/problems with existing customers, and helps agents sell the products effectively. ING is generally still a sound company despite the "downturn" that we're all sick of hearing about.

Cons

Below-market compensation in non-management positions. Bureaucracy is out of control. Internal hiring between business units is difficult to impossible, at least in the US Wealth Management division. IT and systems are generally 5-10 years behind, with seemingly no priority to improve on the part of management. Many processing functions have been "offshored" with no cost/benefit analysis.

2.0
Dec 23, 2008
Recommend
CEO approval
Business Outlook

Pros

Large organisation with ability to get plenty of experience; good, well recognised, international brand which is valuable to the CV. Aspects of it are very well run, when the bureaucratic side does not get involved.

Cons

Very bureaucratic (some of which is utterly pointless) with seemingly totally disconnected senior management - very hard to get things done and make changes, especially in London which is seemingly disconnected from the organisation's continental base. Employees do not feel valued in the organisation as evidenced from their internal surveys and high turnover of staff.

Viewing 3796 - 3798 of 3,817 Reviews

Glassdoor has 6,698 ING reviews submitted anonymously by ING employees. Read employee reviews and ratings on Glassdoor to decide if ING is right for you.