Is Intuit a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Intuit have rated their employer with 4.1 out of 5 stars in 151 Glassdoor reviews. This is an average score with the overall rating of Intuit employees being 4.1 out of 5 stars. Search open Customer Service (CSR) Jobs at Intuit now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Intuit .

Does Intuit pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Intuit with 4.3 out of 5 stars based on 151 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Intuit.

How happy are Customer Service (CSR) professionals working at Intuit?

80% of Customer Service (CSR) employees at Intuit would recommend their employer to a friend. This rating has increased by 31% in the past 12 months. Customer Service (CSR) professionals have also rated Intuit with a 4.4 rating for work-life-balance, 4.3 rating for diversity and inclusion, 4.0 rating for culture and values and 3.9 rating for career opportunities.

What are the top reviewed jobs at Intuit?

Tax Associate (674) , Senior Software Engineer (585) , Software Engineer (573) , Seasonal Tax Expert (466) , Tax Expert (288) , Staff Software Engineer (237) , Software Engineer II (192) , Product Manager (166) , Manager (129) , Director (124) , Credentialed Tax Expert (122) , QuickBooks Live Bookkeeper (103) , Customer Service Representative (99) , Full Service Tax Expert (91) , Tax Prep Assistant (87)

What are the pros of working at Intuit according to real employee reviews?

"They have great benefits and really make you feel like you are apart of a family." ((in 1848 reviews)); "Great culture and live the values they preached as a company most of the time which is quite rare!" ((in 1196 reviews)); "Intuit has great values and the people you work with are always willing to help." ((in 1032 reviews)); "good work life balance and they pay you pretty descent compared to the current industry trends" ((in 937 reviews)); "4. Fairly good pay (as it fits well with the salary parameters I must follow.)" ((in 722 reviews))

What are the cons of working at Intuit according to real employee reviews?

"The company is becoming plagued with bad managers as well as many good managers put in bad situations." ((in 307 reviews)); "Not employee focussed and there are frequent layoffs" ((in 191 reviews)); "Lots of organizational changes in middle and upper management." ((in 73 reviews)); "There is too much middle management and not enough worker." ((in 70 reviews))

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Intuit

Intuit Customer Service (CSR) reviews

4.1

80% would recommend to a friend

(151 total reviews)

Sasan Goodarzi

81% approve of CEO

66% positive business outlook

Ratings by category

4.4

Work/Life balance

4.3

Diversity & inclusion

4.3

Compensation and benefits

4.0

Culture & values

3.9

Career opportunities

3.6

Senior management

Customer Service (CSR) employees have rated Intuit with 4.1 out of 5 stars, based on 151 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an excellent working experience there. Intuit is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

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Reviews by job title

151 reviews

5.0

Mar 5, 2020

Great place to work

Account manager

Recommend

CEO approval

Business Outlook

Pros

Work-Life balance was great

Cons

There were no cons while working here

3.0

Feb 19, 2020

Good opportunity to earn if you can deal with schoolyard politics

Account manager

Recommend

CEO approval

Business Outlook

Pros

-The product is very easy to sell and there are more than enough leads to make some good money -You will have heaps of free time, the expected workload can be done in a couple of hours -All of the perks and benefits you would expect form a tech company

Cons

-Very toxic and clicky culture, if you dont play video games or snort coke you wont fit in -Most intense micro managing I have ever seen, you will be treated like a child -Contractors beware, it is very rare for a contractor to be made full time, contrary to what you will be told in the interview

Intuit Response

Thank you for taking the time to share your feedback. Intuit is committed to the health and well-being of employees as part of our safe, ethical and inclusive work environment. We would like to keep the conversation going and learn more about your experience. We encourage you to reach out to our Integrity Line (1-800-47-9760 or https://secure.ethicspoint.com/domain/media/en/gui/45598/index.html) with additional details so that we can follow up and address this feedback.

1.0

Jan 12, 2020

Needs overhauling

Account manager

Recommend

CEO approval

Business Outlook

Pros

Facilities and Benefits are decent

Cons

Management lacks care for customer accept getting every dime out of them. There’s no long term strategies, just excessive empty blah, blah we care... Lip service, overreacting, ongoing layoffs, management changes is the modus operandi - leaving only incompetent minders running the show dispensing make-work and incoherent, failed strategies. Company’s a shell of its former self.

Viewing 106 - 108 of 151 Reviews

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Intuit Customer Service (CSR) reviews

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Great place to work

Good opportunity to earn if you can deal with schoolyard politics

Needs overhauling

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