Is Intuit a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Intuit have rated their employer with 4.1 out of 5 stars in 151 Glassdoor reviews. This is an average score with the overall rating of Intuit employees being 4.1 out of 5 stars. Search open Customer Service (CSR) Jobs at Intuit now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Intuit .

Does Intuit pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Intuit with 4.3 out of 5 stars based on 151 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Intuit.

How happy are Customer Service (CSR) professionals working at Intuit?

80% of Customer Service (CSR) employees at Intuit would recommend their employer to a friend. This rating has increased by 31% in the past 12 months. Customer Service (CSR) professionals have also rated Intuit with a 4.4 rating for work-life-balance, 4.3 rating for diversity and inclusion, 4.0 rating for culture and values and 3.9 rating for career opportunities.

What are the top reviewed jobs at Intuit?

Tax Associate (674) , Senior Software Engineer (585) , Software Engineer (573) , Seasonal Tax Expert (466) , Tax Expert (288) , Staff Software Engineer (237) , Software Engineer II (190) , Product Manager (166) , Manager (129) , Director (124) , Credentialed Tax Expert (122) , QuickBooks Live Bookkeeper (103) , Customer Service Representative (99) , Full Service Tax Expert (90) , Tax Prep Assistant (87)

What are the pros of working at Intuit according to real employee reviews?

"They have great benefits and really make you feel like you are apart of a family." ((in 1842 reviews)); "Great culture and live the values they preached as a company most of the time which is quite rare!" ((in 1184 reviews)); "Intuit has great values and the people you work with are always willing to help." ((in 1030 reviews)); "good work life balance and they pay you pretty descent compared to the current industry trends" ((in 944 reviews)); "4. Fairly good pay (as it fits well with the salary parameters I must follow.)" ((in 692 reviews))

What are the cons of working at Intuit according to real employee reviews?

"The company is becoming plagued with bad managers as well as many good managers put in bad situations." ((in 317 reviews)); "Management is bad and toxic." ((in 310 reviews)); "There is too much middle management and not enough worker." ((in 65 reviews)); "Despite having a leadership overhaul, the company still lacks a clear strategy and senior management have no idea how to or what it takes for the company to be successful." ((in 59 reviews)); "favoritism , politics, micro" ((in 40 reviews))

Intuit Customer Service (CSR) reviews

4.1

80% would recommend to a friend

(151 total reviews)

Sasan Goodarzi

81% approve of CEO

66% positive business outlook

Ratings by demographic groups

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Customer Service (CSR) employees have rated Intuit with 4.1 out of 5 stars, based on 151 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an excellent working experience there. Intuit is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

151 reviews

3.0

Dec 12, 2016

Service and Support Rep

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Consistently rated a top company to work for, I loved the benefits. If you love working in customer service this job may be a great fit.

Cons

call center environment can be hard on some people, customers in the High value department were very demanding and metrics had a very harsh curve.

5.0

Sep 28, 2016

Good Knowledge & Professional Help & Support Team

Account manager

Recommend

CEO approval

Business Outlook

Pros

Good Knowledge and Professional Help & Support team for QuickBooks Accounting Software i found all the solution of my QuickBooks Error and Pay role Error. Just Consult with Expert Account Manager and Solve your Error & Problem in QuickBooks by Just Calling their Customer Care Number +1-888-388-4188

Cons

Due to Heavy demands of the Services at this place you should wait from 30 Second to 2 Minutes Maximum.

4.0

Aug 25, 2016

Tax accountant

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Tele commute, work from home, week ends off, part time, decent resouces for research

Cons

Early hours, in flexible work hours, no substitute hours, training difficult, no down time for research

Viewing 130 - 132 of 151 Reviews

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Service and Support Rep

Good Knowledge & Professional Help & Support Team

Tax accountant

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