Is Intuit a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Intuit have rated their employer with 4.1 out of 5 stars in 151 Glassdoor reviews. This is an average score with the overall rating of Intuit employees being 4.1 out of 5 stars. Search open Customer Service (CSR) Jobs at Intuit now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Intuit .

Does Intuit pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Intuit with 4.3 out of 5 stars based on 151 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Intuit.

How happy are Customer Service (CSR) professionals working at Intuit?

80% of Customer Service (CSR) employees at Intuit would recommend their employer to a friend. This rating has increased by 31% in the past 12 months. Customer Service (CSR) professionals have also rated Intuit with a 4.4 rating for work-life-balance, 4.3 rating for diversity and inclusion, 4.0 rating for culture and values and 3.9 rating for career opportunities.

What are the top reviewed jobs at Intuit?

Tax Associate (674) , Senior Software Engineer (585) , Software Engineer (573) , Seasonal Tax Expert (466) , Tax Expert (288) , Staff Software Engineer (237) , Software Engineer II (190) , Product Manager (166) , Manager (129) , Director (124) , Credentialed Tax Expert (122) , QuickBooks Live Bookkeeper (103) , Customer Service Representative (99) , Full Service Tax Expert (90) , Tax Prep Assistant (87)

What are the pros of working at Intuit according to real employee reviews?

"They have great benefits and really make you feel like you are apart of a family." ((in 1831 reviews)); "Great culture and live the values they preached as a company most of the time which is quite rare!" ((in 1191 reviews)); "Intuit has great values and the people you work with are always willing to help." ((in 1040 reviews)); "good work life balance and they pay you pretty descent compared to the current industry trends" ((in 944 reviews)); "4. Fairly good pay (as it fits well with the salary parameters I must follow.)" ((in 692 reviews))

What are the cons of working at Intuit according to real employee reviews?

"The company is becoming plagued with bad managers as well as many good managers put in bad situations." ((in 312 reviews)); "Management is bad and toxic." ((in 309 reviews)); "Annual layoffs up to 5k employees for 'restructuring'" ((in 187 reviews)); "Lots of organizational changes in middle and upper management." ((in 72 reviews)); "There is too much middle management and not enough worker." ((in 67 reviews))

Intuit Customer Service (CSR) reviews

4.1

80% would recommend to a friend

(151 total reviews)

Sasan Goodarzi

81% approve of CEO

66% positive business outlook

Ratings by demographic groups

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Customer Service (CSR) employees have rated Intuit with 4.1 out of 5 stars, based on 151 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an excellent working experience there. Intuit is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

151 reviews

4.0

Jul 25, 2014

Overall a good company to work for.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Everyone you work with is like family. The company makes it very fun and rewarding for the employees. Great benefits and opportunities for lateral moves within the company.

Cons

A lot of company restructuring, along with company layoffs for outsourced jobs. Communication between management and the lower level agent isn't as transparent as it should be.

4.0

Jan 6, 2014

Great Company

Account manager

Recommend

CEO approval

Business Outlook

Pros

Great Work Life Balance !

Cons

Slow to make changes to improve within certain orgs

4.0

Dec 23, 2013

great place to work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

the best benefits, they take care of the employees, and they have a bonus structure as well.

Cons

really do not have any cons on the company- would still be with them if I had not changed location

Viewing 142 - 144 of 151 Reviews

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Jobs at Intuit

Sr. Manager, Next Level Help, Intuit Enterprise Suite

Frisco, TX

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Retention Manager 1 (Saves Team)

Partner Customer Success Manager (Accounting)

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Sr. Manager, Next Level Help, Intuit Enterprise Suite

San Diego, CA

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Intuit

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Overall a good company to work for.

Great Company

great place to work

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