Is Intuit a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Intuit have rated their employer with 4.1 out of 5 stars in 151 Glassdoor reviews. This is an average score with the overall rating of Intuit employees being 4.1 out of 5 stars. Search open Customer Service (CSR) Jobs at Intuit now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Intuit .

Does Intuit pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Intuit with 4.3 out of 5 stars based on 151 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Intuit.

How happy are Customer Service (CSR) professionals working at Intuit?

80% of Customer Service (CSR) employees at Intuit would recommend their employer to a friend. This rating has increased by 31% in the past 12 months. Customer Service (CSR) professionals have also rated Intuit with a 4.4 rating for work-life-balance, 4.3 rating for diversity and inclusion, 4.0 rating for culture and values and 3.9 rating for career opportunities.

What are the top reviewed jobs at Intuit?

Tax Associate (674) , Senior Software Engineer (585) , Software Engineer (573) , Seasonal Tax Expert (466) , Tax Expert (288) , Staff Software Engineer (237) , Software Engineer II (190) , Product Manager (166) , Manager (129) , Director (124) , Credentialed Tax Expert (122) , QuickBooks Live Bookkeeper (103) , Customer Service Representative (99) , Full Service Tax Expert (90) , Tax Prep Assistant (87)

What are the pros of working at Intuit according to real employee reviews?

"They have great benefits and really make you feel like you are apart of a family." ((in 1842 reviews)); "Great culture and live the values they preached as a company most of the time which is quite rare!" ((in 1184 reviews)); "Intuit has great values and the people you work with are always willing to help." ((in 1030 reviews)); "good work life balance and they pay you pretty descent compared to the current industry trends" ((in 944 reviews)); "4. Fairly good pay (as it fits well with the salary parameters I must follow.)" ((in 692 reviews))

What are the cons of working at Intuit according to real employee reviews?

"The company is becoming plagued with bad managers as well as many good managers put in bad situations." ((in 317 reviews)); "Management is bad and toxic." ((in 310 reviews)); "There is too much middle management and not enough worker." ((in 65 reviews)); "Despite having a leadership overhaul, the company still lacks a clear strategy and senior management have no idea how to or what it takes for the company to be successful." ((in 59 reviews)); "favoritism , politics, micro" ((in 40 reviews))

Intuit Customer Service (CSR) reviews

4.1

80% would recommend to a friend

(151 total reviews)

Sasan Goodarzi

81% approve of CEO

66% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (151 reviews)

Ratings by demographic groups

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Customer Service (CSR) employees have rated Intuit with 4.1 out of 5 stars, based on 151 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an excellent working experience there. Intuit is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

151 reviews

1.0

Dec 12, 2013

Great Employees, poor management

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great benefits, the people who work there are amazing, time to give back to the community via We Care Give Back

Cons

No one from management knows whats going on when things get rough. Things are poorly managed, no information given to employees with regards to outages or updates. Too many re-orgs, trying to act like a small business but in all of the bad practices. Managers usually have no idea whats going on, are in constant meetings and don't actually "manage"

4.0

Sep 14, 2013

Great company with great beneifts

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great company with great beneifts, you will never find a better company for benifits, good working conditions and treated fairly

Cons

Large corporate america, looking to promote those who want to climb the corporate ladder, ie young and degreeded

2.0

Apr 1, 2013

Could have been better

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Decent work environment,good benefits and pay.

Cons

The managers are quite unrealistic of there expectations. They push sales like no other and expect way too much for what the position entails.

Viewing 145 - 147 of 151 Reviews

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Intuit Customer Service (CSR) reviews

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