Is LinkedIn a good company to work for as a Customer Success Manager?

Customer Success Manager professionals working at LinkedIn have rated their employer with 3.8 out of 5 stars in 110 Glassdoor reviews. This is an average score with the overall rating of LinkedIn employees being 3.8 out of 5 stars. Search open Customer Success Manager Jobs at LinkedIn now and start preparing for your job interview by browsing frequently asked Customer Success Manager interview questions at LinkedIn .

Does LinkedIn pay Customer Success Manager employees well?

Customer Success Manager professionals rate their compensation and benefits at LinkedIn with 3.9 out of 5 stars based on 110 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Success Manager salaries at LinkedIn.

How happy are Customer Success Manager professionals working at LinkedIn?

67% of Customer Success Manager employees at LinkedIn would recommend their employer to a friend. This rating has increased by 9% in the past 12 months. Customer Success Manager professionals have also rated LinkedIn with a 3.9 rating for work-life-balance, 4.0 rating for diversity and inclusion, 4.1 rating for culture and values and 3.0 rating for career opportunities.

What are the top reviewed jobs at LinkedIn?

Account Executive (496) , Software Engineer (481) , Senior Software Engineer (307) , Account Director (251) , Relationship Manager (222) , Senior Account Executive (118) , Customer Success Manager (116) , Sales (115) , Manager (110) , Staff Software Engineer (104) , Sales Manager (92) , Account Manager (85) , Sales Development Representative (SDR) (84) , Senior Account Director (80) , Recruiter (60)

What are the pros of working at LinkedIn according to real employee reviews?

"The culture and the vibe at LI is great; there's a friendly "can" ((in 1577 reviews)); "The Dublin office offers great benefits and a culture where I learnt a lot during 4 years." ((in 850 reviews)); "People are great and on site perks are good." ((in 737 reviews)); "being really matters and the company gives you amazing perks to be able to have a good work/life balance." ((in 553 reviews)); "Good pay and policies focussing on employee’s well being" ((in 242 reviews))

What are the cons of working at LinkedIn according to real employee reviews?

"Bad management just some of them" ((in 195 reviews)); "This has resulted in some very mediocre people getting promoted and as a result you have bad managers." ((in 157 reviews)); "Constant layoffs are very distracting and impossible to focus since there is always people leaving and teams changing managers." ((in 146 reviews)); "No career progression" ((in 61 reviews)); "Middle management is inexperienced and immature" ((in 52 reviews))

LinkedIn Customer Success Manager reviews

3.8

67% would recommend to a friend

(110 total reviews)

Ryan Roslansky

95% approve of CEO

48% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Manager, Customer Success employees have rated LinkedIn with 3.8 out of 5 stars, based on 110 company reviews on Glassdoor. This indicates that most Manager, Customer Success professionals have a good working experience there. LinkedIn is rated in line with the average (within 1 standard deviation) by Manager, Customer Success professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

110 reviews

3.0

Jul 21, 2025

It depends

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

Nice office environment Decent pay + MSFT Stock + benefits

Cons

Your experience at LinkedIn will be dictated by your org and team environment. Your job satisfaction will depend on your manager. There is little chance of meaningful progression. You will need to move to another role internally (hard to do because lots of others want to do the same), or leave to find growth elsewhere. Slow migrating to new systems e.g. SFDC to Dynamics taking years, bad implementation of Gainsight, and a plethora of ad-hoc dashboards to navigate. Lots of time spent on operational admin. Constant threat of layoffs or receiving a low review leading to a PiP (or Return to Success plan in LinkedIn speak). You will be made to feel very replaceable here.

3.0

Jun 30, 2025

No progression

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

Great people and good work life balance.

Cons

No progression or opportunity, salary increases are minimal if not non existent. Constant change but no communication.

2.0

May 26, 2025

Company Has gone downhill drastically

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

DTO but that’s going away

Cons

The company is struggling big time in terms of finding ways to be innovative and stay relevant as the product is not as instrumental to one’s work as some might make it seem. People are tired and burnt out, but because the market is so bad everyone sits there and stays because of the fear there’s nowhere else to go. It has become a very metric based organization with not a lot of thought from leadership on the matrix even make sense organization is focused on. How much they can squeeze the juice out of the lemon at the sake of the employees well-being

Viewing 4 - 6 of 110 Reviews

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LinkedIn Customer Success Manager reviews

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It depends

No progression

Company Has gone downhill drastically

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