Marks & Spencer reviews

3.7

63% would recommend to a friend

(11,350 total reviews)
avatar

Stuart Machin

66% approve of CEO

50% positive business outlook

Marks & Spencer has an employee rating of 3.7 out of 5 stars, based on 11,350 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Marks & Spencer employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

11K reviews
4.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Good team work and feel busy so day goes quickly

Cons

Would like slightly longer breaks

avatar
Marks & Spencer Response
2w
Hi there, we're grateful for the feedback you've provided. Your thoughts are important to us, so thank you for sharing them. Wishing you all the best for the future, Marks & Spencer
5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Good environment Helpful Discount Nice Happy

Cons

Nothing much to say about this

avatar
Marks & Spencer Response
2w
Thank you for taking the time to leave your review. Your kind words mean a lot to us and it’s so lovely to hear that you enjoy working for us! Our success relies on the dedication of employees like yourself, so we thank you for all your hard work, keep it up! Marks and Spencer
4.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Very flexible employer, work around your schedule

Cons

Sometimes a lack of motivation among the team, understaffing issues.

avatar
Marks & Spencer Response
2w
Hi there, thanks for taking the time to share your feedback about your experience working with us in Store. As a business, we want to make sure that all our colleagues feel supported and enjoy their experience working with us in our stores. We’re sorry to hear that you feel you’re not being supported by your current Line Manager, we’d recommend linking in with another Manager or your Big Rep so that you get the support you need in resolving the issues you are facing. Wishing you all the best. Marks and Spencer.
Viewing 31 - 33 of 11,350 Reviews

Glassdoor has 12,939 Marks & Spencer reviews submitted anonymously by Marks & Spencer employees. Read employee reviews and ratings on Glassdoor to decide if Marks & Spencer is right for you.