Marks & Spencer reviews

3.7

63% would recommend to a friend

(11,350 total reviews)
avatar

Stuart Machin

66% approve of CEO

50% positive business outlook

Marks & Spencer has an employee rating of 3.7 out of 5 stars, based on 11,350 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Marks & Spencer employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

11K reviews
1.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Good employee discount. Above minimum wage

Cons

In store training terrible. Management just expect you to automatically know how to do everything.

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Marks & Spencer Response
2w
Hello, we appreciate your time given to write us feedback. Your thoughts are highly valued, so thank you for taking the time to share them. Whilst it’s great to see you enjoyed our fantastic colleague discount perk, we are sad to hear about the cons you have listed. This doesn’t sound like the way we do things at Marks and Spencer and completely goes against the values we've worked so hard to uphold. We take on your feedback and hope that this will improve our colleague's experience going forwards. As a business we want to make sure that all our teams feel supported and enjoy the experience working with us in store, I am so sorry this was not your experience. Our success relies on the dedication of employees like yourself, so we thank you for all your hard work. Wishing you all the best, Marks & Spencer.
4.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Food discount and nice team members

Cons

Schedule, hectic work timings and commute

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Marks & Spencer Response
2w
Hi there, thank you for taking the time to leave us a review. Your thoughts are important to us, so thank you for sharing them. Kind regards, Marks & Spencer
4.0
Jun 14, 2026
Recommend
CEO approval
Business Outlook

Pros

pay above minimum wage always more hours to pick up

Cons

sometimes too many hours are given

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Marks & Spencer Response
2w
Hi, so glad you enjoyed your time with us. All the best for the future! - Marks and Spencer
Viewing 34 - 36 of 11,350 Reviews

Glassdoor has 12,939 Marks & Spencer reviews submitted anonymously by Marks & Spencer employees. Read employee reviews and ratings on Glassdoor to decide if Marks & Spencer is right for you.