Marks & Spencer reviews

3.7

63% would recommend to a friend

(11,350 total reviews)
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Stuart Machin

66% approve of CEO

50% positive business outlook

Marks & Spencer has an employee rating of 3.7 out of 5 stars, based on 11,350 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Marks & Spencer employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

11K reviews
3.0
Jun 12, 2026

Retail

Recommend
CEO approval
Business Outlook

Pros

Flexibility Fast paced Great retail experience

Cons

Hard work is not appreciated some staff do nothing while others go above and beyond and are not recognised. Some management are rude and bully staff

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Marks & Spencer Response
2w
Hello, Thanks for sharing your concerns. This doesn’t sound like the way we do things at Marks and Spencer and completely goes against the values we've worked so hard to uphold, We’d recommend that you discuss your concerns with your Line Manager, or if you feel you cannot approach your Line Manager, then tell a more senior person or someone who you feel most at ease with, for example your BIG rep or your HR Business Partner. - Marks and Spencer
2.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Other staff are friendly Good discount

Cons

Management are strict, often “tell you off ”

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Marks & Spencer Response
2w
Thank you for taking the time to leave your review. Your feedback is really important to us to help us improve as a business. Wishing you all the best for the future! - Marks and Spencer.
5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

20% discount on food and clothing item

Cons

very hard to switch shifts and not alot of staff on shop floor to cover

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Marks & Spencer Response
3w
Thank you for taking the time to leave your review. Your feedback is really important to us to help us improve as a business. Wishing you all the best for the future! - Marks and Spencer.
Viewing 37 - 39 of 11,350 Reviews

Glassdoor has 12,939 Marks & Spencer reviews submitted anonymously by Marks & Spencer employees. Read employee reviews and ratings on Glassdoor to decide if Marks & Spencer is right for you.