Does Marks & Spencer pay their employees well?

According to anonymously submitted Glassdoor reviews, Marks & Spencer employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Marks & Spencer. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Marks & Spencer?

63% of Marks & Spencer employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Marks & Spencer 3.3 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Marks & Spencer?

Customer Assistant (3166) , Sales Assistant (858) , Sales Associate (432) , Customer Service (362) , Retail Assistant (251) , Customer Service Assistant (229) , Customer Service Representative (194) , Team Manager (129) , Retail Sales Assistant (128) , Section Manager (128) , Visual Merchandiser (125) , Retail Sales Associate (122) , Shop Assistant (112) , Store Manager (103) , Cafe Assistant (101)

What are the pros of working at Marks & Spencer according to real employee reviews?

"I was always able to gain more hours when needed and the pay was good." ((in 1265 reviews)); "Friendly staff and was very flexible" ((in 699 reviews)); "Most colleagues are friendly and personable; more of a 'we're all in this mess together' kind of friendship." ((in 633 reviews)); "People there are nice and helpful" ((in 593 reviews)); "Good salary compared to other companies with the same job (at the time of my employment)" ((in 216 reviews))

What are the cons of working at Marks & Spencer according to real employee reviews?

"Poor management at time because too many managers on departments that they are not fit to run and just "wig it"." ((in 890 reviews)); "Managers can be rude and not supportive" ((in 586 reviews)); "Hard work and long hours on your feet" ((in 402 reviews)); "We were not allowed an extra short break to warm up even working with no heating." ((in 137 reviews)); "Shift patterns mean there is no work life balance as days off not a run of days but spaced within the week." ((in 105 reviews))

What are employees saying about Marks & Spencer layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Marks & Spencer layoffs and their outlook for job security at Marks & Spencer in 2026.

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Marks & Spencer

Marks & Spencer reviews

3.7

63% would recommend to a friend

(11,350 total reviews)

Stuart Machin

66% approve of CEO

50% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.4

Culture & values

3.4

Compensation and benefits

3.3

Work/Life balance

3.2

Career opportunities

3.0

Senior management

Marks & Spencer has an employee rating of 3.7 out of 5 stars, based on 11,350 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Marks & Spencer employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

11K reviews

3.0

Jun 10, 2026

Discounted food for staff but long commute

Saless assistant

Recommend

CEO approval

Business Outlook

Pros

Food was discounted for staff

Cons

Far distance to go to work

Marks & Spencer Response

Hi, thank you for sharing your feedback with us and for taking a moment to contribute.

4.0

Jun 9, 2026

Good management and regular shifts with overtime available

Customer assistant

Recommend

CEO approval

Business Outlook

Pros

Good management, regular shifts, plenty of overtime.

Cons

No cons, other than no rehires after Christmas temp but that’s the economy.

Marks & Spencer Response

Hello there, your feedback is appreciated. We value your comments and are grateful for the time you've taken to share your thoughts.

5.0

Jun 9, 2026

Good rewards but requires weekend shifts

Customer assistant

Recommend

CEO approval

Business Outlook

Pros

good reward benefits and team

Cons

weekend shifts are mandatory to work

Marks & Spencer Response

Hi, thanks for taking the time to leave us such a positive review. We’re so glad to hear that you're enjoying your time with us! Marks and Spencer

Viewing 40 - 42 of 11,350 Reviews

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Jobs at Marks & Spencer

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£15 - £15 /hr

(Employer provided)

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