Does Marks & Spencer pay their employees well?

According to anonymously submitted Glassdoor reviews, Marks & Spencer employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Marks & Spencer. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Marks & Spencer?

63% of Marks & Spencer employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Marks & Spencer 3.3 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Marks & Spencer?

Customer Assistant (3166) , Sales Assistant (858) , Sales Associate (432) , Customer Service (362) , Retail Assistant (251) , Customer Service Assistant (229) , Customer Service Representative (194) , Team Manager (129) , Retail Sales Assistant (128) , Section Manager (128) , Visual Merchandiser (125) , Retail Sales Associate (122) , Shop Assistant (112) , Store Manager (103) , Cafe Assistant (101)

What are the pros of working at Marks & Spencer according to real employee reviews?

"I was always able to gain more hours when needed and the pay was good." ((in 1265 reviews)); "Friendly staff and was very flexible" ((in 699 reviews)); "Most colleagues are friendly and personable; more of a 'we're all in this mess together' kind of friendship." ((in 633 reviews)); "People there are nice and helpful" ((in 593 reviews)); "Good salary compared to other companies with the same job (at the time of my employment)" ((in 216 reviews))

What are the cons of working at Marks & Spencer according to real employee reviews?

"Poor management at time because too many managers on departments that they are not fit to run and just "wig it"." ((in 890 reviews)); "Managers can be rude and not supportive" ((in 586 reviews)); "Hard work and long hours on your feet" ((in 402 reviews)); "We were not allowed an extra short break to warm up even working with no heating." ((in 137 reviews)); "Shift patterns mean there is no work life balance as days off not a run of days but spaced within the week." ((in 105 reviews))

What are employees saying about Marks & Spencer layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Marks & Spencer layoffs and their outlook for job security at Marks & Spencer in 2026.

Marks & Spencer reviews

3.7

63% would recommend to a friend

(11,350 total reviews)

Stuart Machin

66% approve of CEO

50% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Marks & Spencer has an employee rating of 3.7 out of 5 stars, based on 11,350 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Marks & Spencer employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

11K reviews

4.0

Jun 9, 2026

Fun workplace with a busy environment

Customer assistant

Recommend

CEO approval

Business Outlook

Pros

Fun place to work Good team

Cons

Quite busy Not enough incentives

Marks & Spencer Response

3w

Hi there, thank you for taking the time to leave such a great review and for sharing this with the Glassdoor community. Thank you for all the great work that you're doing! - Marks and Spencer

3.0

Jun 8, 2026

Good pay but challenging hours and staff dynamics

Customer assistant

Recommend

CEO approval

Business Outlook

Pros

Good pay and nice uniform

Cons

Bad hours and odd staff

Marks & Spencer Response

3w

Hi there. Your feedback is valued. We take your comments seriously and are grateful for your contribution.

1.0

Jun 7, 2026

Lack of creativity and management focus on numbers

Visual merchandiser

Recommend

CEO approval

Business Outlook

Pros

wish i could name one

Cons

no creativity all based on your managers opinion purely just a number

Marks & Spencer Response

3w

Thank you for taking the time to leave your review. Your feedback is really important to us to help us improve as a business. Wishing you all the best for the future! - Marks and Spencer.

Viewing 43 - 45 of 11,350 Reviews

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Marks & Spencer

Marks & Spencer reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Fun workplace with a busy environment

Good pay but challenging hours and staff dynamics

Lack of creativity and management focus on numbers

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Jobs at Marks & Spencer