Marks & Spencer reviews

3.7

63% would recommend to a friend

(11,350 total reviews)
avatar

Stuart Machin

66% approve of CEO

50% positive business outlook

Marks & Spencer has an employee rating of 3.7 out of 5 stars, based on 11,350 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Marks & Spencer employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

11K reviews
1.0
Mar 20, 2023
Recommend
CEO approval
Business Outlook

Pros

20% staff discount Working flexibility (job-share, hybrid/remote) Espresso machine in office

Cons

Some people in upper management have extremely poor work life balance (regularly working till 10 PM at night) and similarly expect their reports to put their jobs above all else. Had my teams status monitored to make sure I was working at all times, even though M&S prides itself on being a supportive flexible environment. Was not allowed to take medical appointment leave without being made to feel bad and forced to make up hours at night. No sick pay for first 6 months either, which no one ever tells you. Poor pay and benefits relative to the market and impossible to progress. Senior management got on a call with 30 people in my department and admitted they did not know how people could get promoted or given a pay rise. Office is outdated and constantly crowded, but it won't be with people you work with. Little to no social events. Pointless mandatory training sessions that you are forced to sign up for that have nothing to do with your job

1.0
Apr 9, 2021
Recommend
CEO approval
Business Outlook

Pros

Some members of the team Staff discount

Cons

Hierarchical, bully culture that has made the most out of the pandemic by demanding over and beyond what is acceptable from a work perspective (working weekends, very long hours and interrupted during holidays as standard). 'We're lucky to have jobs' was repeated in a number of ways from bosses and seemed seriously inappropriate considering the personal stresses a lot of the employees have been under. M&S Food in my experience is not a nice place to work and the unpleasant work culture comes from the top and works its way down the chain. It's such a shame as it is a company filled with fantastic, smart, hardworking people who are passionate about their jobs but this is taken advantage of in many areas.

2.0
Jan 4, 2018

Section Manager

Recommend
CEO approval
Business Outlook

Pros

20% Discount Work only every other weekend

Cons

Too many external candidates coming through taking commercial manager roles - Graduates and School Leavers with no Retail or People skills preventing internal progression. Internal Progression scheme is long winded and unnecessary. Senior Management teams unreasonable and have little understanding of the shop floor pressures and have unrealistic expectations to the staffing we have. Not enough time to spend with the team as typically filling shelves due to staffing restraints. A very much if your face fits business.

Viewing 31 - 33 of 11,350 Reviews

Glassdoor has 12,939 Marks & Spencer reviews submitted anonymously by Marks & Spencer employees. Read employee reviews and ratings on Glassdoor to decide if Marks & Spencer is right for you.