Does Marks & Spencer pay their employees well?

According to anonymously submitted Glassdoor reviews, Marks & Spencer employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Marks & Spencer. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Marks & Spencer?

63% of Marks & Spencer employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Marks & Spencer 3.3 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Marks & Spencer?

Customer Assistant (3166) , Sales Assistant (858) , Sales Associate (432) , Customer Service (362) , Retail Assistant (251) , Customer Service Assistant (229) , Customer Service Representative (194) , Team Manager (129) , Retail Sales Assistant (128) , Section Manager (128) , Visual Merchandiser (125) , Retail Sales Associate (122) , Shop Assistant (112) , Store Manager (103) , Cafe Assistant (101)

What are the pros of working at Marks & Spencer according to real employee reviews?

"I was always able to gain more hours when needed and the pay was good." ((in 1265 reviews)); "Friendly staff and was very flexible" ((in 699 reviews)); "Most colleagues are friendly and personable; more of a 'we're all in this mess together' kind of friendship." ((in 633 reviews)); "People there are nice and helpful" ((in 593 reviews)); "Good salary compared to other companies with the same job (at the time of my employment)" ((in 216 reviews))

What are the cons of working at Marks & Spencer according to real employee reviews?

"Poor management at time because too many managers on departments that they are not fit to run and just "wig it"." ((in 890 reviews)); "Managers can be rude and not supportive" ((in 586 reviews)); "Hard work and long hours on your feet" ((in 402 reviews)); "We were not allowed an extra short break to warm up even working with no heating." ((in 137 reviews)); "Shift patterns mean there is no work life balance as days off not a run of days but spaced within the week." ((in 105 reviews))

What are employees saying about Marks & Spencer layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Marks & Spencer layoffs and their outlook for job security at Marks & Spencer in 2026.

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Marks & Spencer

Marks & Spencer reviews

3.7

63% would recommend to a friend

(11,350 total reviews)

Stuart Machin

66% approve of CEO

50% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.4

Culture & values

3.4

Compensation and benefits

3.3

Work/Life balance

3.2

Career opportunities

3.0

Senior management

Marks & Spencer has an employee rating of 3.7 out of 5 stars, based on 11,350 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Marks & Spencer employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

11K reviews

3.0

Dec 20, 2017

Would only recommend if you're desperate

Customer assistant

Recommend

CEO approval

Business Outlook

Pros

- good pay (£8-£8.50) - lots of over time available - staff discount (20%)

Cons

- maybe it was just my branch but the management are some of the most ineffective and unsympathetic people I've met. - kept as a temp for almost a year, contracts were extended with very little notice, and was then let go with hardly any notice - M&S as a company doesn't stick to its principles at all, they do a lot to come across as ethical and charitable, and yet they fund the Sun and Daily Mail

2.0

Jun 16, 2017

Awful culture & work/life balance

Digital marketing

Recommend

CEO approval

Business Outlook

Pros

Nice building. and canteen. Good staff benefits

Cons

Awful company culture and managers. They fast track young staff to senior positions who have little or no experience of managing teams of people. These managers are usually under pressure and cannot handle both their work load and their teams as well. If you want to get ahead then you need to buddy up to the right people. Very bad work - life balance. You are generally expected to work outside office hours and produces an unhealthy sycophantic culture in the work place. Managers therefore micro manage every aspect of work. High staff turnover and little training development for staff.

5.0

Jun 13, 2017

Love M&S

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great company to work for-look after their employees well and a nice fun atmosphere. Bonus's and pay has just been increased and feel like new CEO is really looking after the staff

Cons

Parking is a problem for staff as it's not free so works on a lottery basis.

Viewing 34 - 36 of 11,350 Reviews

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Jobs at Marks & Spencer

Customer Assistant - Cafe - Bexleyheath

Customer Assistant - Operations - Earlsfield

Vereinigtes Königreich

£15 - £15 /hr

(Employer provided)

View job

Customer Assistant - Operations - Bexleyheath

Customer Assistant - Operations - Glasgow Argyle Street

Customer Assistant - Kidswear - Glasgow Argyle Street