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      Marks & Spencer

      Engaged Employer

      Marks & Spencer reviews

      3.7

      63% would recommend to a friend

      (11,353 total reviews)
      avatar

      Stuart Machin

      67% approve of CEO

      50% positive business outlook

      Ratings by category

      3.7

      Diversity & inclusion

      3.4

      Culture & values

      3.4

      Compensation and benefits

      3.3

      Work/Life balance

      3.2

      Career opportunities

      3.0

      Senior management

      Marks & Spencer has an employee rating of 3.7 out of 5 stars, based on 11,353 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Marks & Spencer employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      11K reviews
      2.0
      Mar 31, 2026

      Avoid if you’re an ethnic minority

      Product designer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Staff discount and some good people. Great experience and a respected name to add to your CV.

      Cons

      Where can I start? In the beginning, I was incredibly proud and happy to work at M&S. However, over time, I realised that despite my hard work and dedication and great end of year reviews , I wasn’t progressing due to bias from certain individuals. I often felt I was treated differently because I am different, even though I consistently gave my best and worked extremely hard. I was overlooked because I didn’t fit a particular image or agenda held by some senior managers.

      avatar
      Marks & Spencer Response
      3mo
      Hello, we appreciate your time given to write us feedback. Whilst it’s great to see you enjoyed our colleague discount perk, we are sorry to hear about the cons you have listed. This doesn’t sound like the way we do things at Marks and Spencer and completely goes against the values we've worked so hard to uphold. I would recommend that you contact our People Policy team at: peoplepolicyteam@marks-and-spencer.com, with your previous Colleague number, so that we can further look into this for you. I want to thank you for bringing these matters to our attention. Kind regards, Marks & Spencer.
      1.0
      Dec 10, 2025

      Impossible to do this job

      Staff software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pension, discount, bonus are all good

      Cons

      The business is scared of any risk, the change management process changes every week and involves about 10 stages. You'll spend 3x the time getting through the process than it took you to write your code change. Then you'll be asked why things are taking so long. Everyone is burnt out and productivity is extremely low. If you like building things, this is not the company for you.

      avatar
      Marks & Spencer Response
      6mo
      Hi there, thank you for taking the time to leave us a review and thank you for sharing your concerns. We're really sorry to hear you’re unhappy in your role. We’d recommend that you discuss your concerns with your Line Manager, or if you feel you cannot approach your Line Manager, then tell a more senior person or someone who you feel most at ease with, for example your BIG rep or your HR Business Partner. Thank you for your continued hard work, Marks & Spencer
      3.0
      Nov 29, 2025

      Mixed experience; structure is solid but people management varies a lot

      Finance analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Well-established company with stable operations A decent environment for developing technical skills and gaining exposure to standard finance workflows

      Cons

      Internal communication can be unclear, and information flow often depends on individuals rather than structured processes Onboarding and training are limited; many responsibilities require trial-and-error learning Management styles differ widely, and handling of pressure or sensitive situations is inconsistent Role definitions and expectations can be vague, which may lead to unnecessary stress or misunderstandings Career progression is not transparent, and development opportunities depend heavily on specific teams rather than a unified company framework

      avatar
      Marks & Spencer Response
      7mo
      Thanks for sharing your concerns. We're really sorry to hear you’re unhappy. We’d recommend that you discuss your concerns with your Line Manager, or if you feel you cannot approach your Line Manager, then tell a more senior person or someone who you feel most at ease with, for example your BIG rep or your HR Business Partner. Kind regards, Marks & Spencer
      Viewing 76 - 78 of 11,353 Reviews
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      ReviewsMarks & Spencer reviews

      Glassdoor has 12,941 Marks & Spencer reviews submitted anonymously by Marks & Spencer employees. Read employee reviews and ratings on Glassdoor to decide if Marks & Spencer is right for you.