Does Marks & Spencer pay their employees well?

According to anonymously submitted Glassdoor reviews, Marks & Spencer employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Marks & Spencer. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Marks & Spencer?

63% of Marks & Spencer employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Marks & Spencer 3.3 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Marks & Spencer?

Customer Assistant (3166) , Sales Assistant (858) , Sales Associate (432) , Customer Service (362) , Retail Assistant (251) , Customer Service Assistant (229) , Customer Service Representative (194) , Team Manager (129) , Retail Sales Assistant (128) , Section Manager (128) , Visual Merchandiser (125) , Retail Sales Associate (122) , Shop Assistant (112) , Store Manager (103) , Cafe Assistant (101)

What are the pros of working at Marks & Spencer according to real employee reviews?

"The pay is good and the company treats you well which is one of the best things about working with M&S." ((in 1305 reviews)); "Friendly staff and was very flexible" ((in 707 reviews)); "Most colleagues are friendly and personable; more of a 'we're all in this mess together' kind of friendship." ((in 625 reviews)); "People there are nice and helpful" ((in 606 reviews)); "Good salary compared to other companies with the same job (at the time of my employment)" ((in 211 reviews))

What are the cons of working at Marks & Spencer according to real employee reviews?

"Poor management at time because too many managers on departments that they are not fit to run and just "wig it"." ((in 876 reviews)); "Managers can be rude and not supportive" ((in 582 reviews)); "Long hours and lack of staff/resource" ((in 410 reviews)); "We were not allowed an extra short break to warm up even working with no heating." ((in 135 reviews)); "Unsociable working hours" ((in 103 reviews))

What are employees saying about Marks & Spencer layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Marks & Spencer layoffs and their outlook for job security at Marks & Spencer in 2026.

Marks & Spencer reviews

3.7

63% would recommend to a friend

(11,353 total reviews)

Stuart Machin

67% approve of CEO

50% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Marks & Spencer has an employee rating of 3.7 out of 5 stars, based on 11,353 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Marks & Spencer employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

11K reviews

3.0

Oct 8, 2025

Understaffed

Customer assistant

Recommend

CEO approval

Business Outlook

Pros

Employee Discount and friendly customers

Cons

Heavily understaffed during peak periods throughout the day and even on weekends. Something which was on an ongoing issue for over a year. Increasing the workload employees who are already expected to magic up extra productivity from thin air.

Marks & Spencer Response

8mo

Hi there, thank you for taking the time to leave a review. Whilst it's great to hear that you enjoyed some of the benefits we offer at M&S we are sorry to hear that you weren't happy in other areas of the role. Wishing you the best for the future, Marks & Spencer

2.0

Jun 6, 2025

Awful company

Customer assistant

Recommend

CEO approval

Business Outlook

Pros

Co workers were nice, discounted food

Cons

Expected to start work 4.30 one day then till 10pm the next. Shift changes, management shocking

Marks & Spencer Response

1y

Hi there. Your feedback is valued, we take your comments seriously and are grateful for your contribution. We're really sorry to hear about your experience working with us. This doesn’t sound like the way we do things at Marks & Spencer and completely goes against the values we've worked so hard to uphold, so we'll make sure your comments are fed back. As a business we want to make sure that all our teams feel supported and enjoy the experience working with us in store, I am so sorry this was not your experience. Our success relies on the dedication of employees like yourself, so we thank you for all your hard work. Wishing you all the best, Marks & Spencer.

2.0

Sep 2, 2024

Overworked and underappreciated.

Nightshift assistant

Recommend

CEO approval

Business Outlook

Pros

The best thing about working for this company is the 20% staff discount which is given after a 3 month probation period, This has been newly introduced in August 2024 previously it was given from commencement of employment.

Cons

If you choose to work as a nightshift team member you need to be prepared to be overworked, underappreciated and invisible to all management. They do not want to invest money to bring more staff into the team so staff are doing the job of three people, leading to extreme exhaustion within the current team. There is no scope for progression and any issues you may have be it with how the shift is ran or issues you may have with other team members will be ignored. Shift patterns mean there is no work life balance as days off not a run of days but spaced within the week.

Marks & Spencer Response

1y

Hi! We truly appreciate your feedback and are thankful for your time in sharing it with us. Marks and Spencer

Viewing 79 - 81 of 11,353 Reviews

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Marks & Spencer

Marks & Spencer reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Understaffed

Awful company

Overworked and underappreciated.

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