Does Marks & Spencer pay their employees well?

According to anonymously submitted Glassdoor reviews, Marks & Spencer employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Marks & Spencer. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Marks & Spencer?

63% of Marks & Spencer employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Marks & Spencer 3.3 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Marks & Spencer?

Customer Assistant (3168) , Sales Assistant (858) , Sales Associate (432) , Customer Service (362) , Retail Assistant (251) , Customer Service Assistant (229) , Customer Service Representative (194) , Retail Sales Assistant (129) , Team Manager (129) , Section Manager (128) , Visual Merchandiser (125) , Retail Sales Associate (122) , Shop Assistant (112) , Store Manager (103) , Cafe Assistant (101)

What are the pros of working at Marks & Spencer according to real employee reviews?

"I was always able to gain more hours when needed and the pay was good." ((in 1304 reviews)); "Staff are friendly and kind" ((in 700 reviews)); "Most colleagues are friendly and personable; more of a 'we're all in this mess together' kind of friendship." ((in 624 reviews)); "People there are nice and helpful" ((in 613 reviews)); "Good salary compared to other companies with the same job (at the time of my employment)" ((in 216 reviews))

What are the cons of working at Marks & Spencer according to real employee reviews?

"Poor management at time because too many managers on departments that they are not fit to run and just "wig it"." ((in 874 reviews)); "Managers can be rude and not supportive" ((in 584 reviews)); "Long hours and lack of staff/resource" ((in 403 reviews)); "short breaks quite loud inside" ((in 134 reviews)); "Shift patterns mean there is no work life balance as days off not a run of days but spaced within the week." ((in 105 reviews))

What are employees saying about Marks & Spencer layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Marks & Spencer layoffs and their outlook for job security at Marks & Spencer in 2026.

Marks & Spencer reviews

3.7

63% would recommend to a friend

(11,357 total reviews)

Stuart Machin

67% approve of CEO

50% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (11,357 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Marks & Spencer has an employee rating of 3.7 out of 5 stars, based on 11,357 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Marks & Spencer employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

11K reviews

2.0

Sep 2, 2024

Overworked and underappreciated.

Nightshift assistant

Recommend

CEO approval

Business Outlook

Pros

The best thing about working for this company is the 20% staff discount which is given after a 3 month probation period, This has been newly introduced in August 2024 previously it was given from commencement of employment.

Cons

If you choose to work as a nightshift team member you need to be prepared to be overworked, underappreciated and invisible to all management. They do not want to invest money to bring more staff into the team so staff are doing the job of three people, leading to extreme exhaustion within the current team. There is no scope for progression and any issues you may have be it with how the shift is ran or issues you may have with other team members will be ignored. Shift patterns mean there is no work life balance as days off not a run of days but spaced within the week.

Marks & Spencer Response

1y

Hi! We truly appreciate your feedback and are thankful for your time in sharing it with us. Marks and Spencer

1.0

Aug 12, 2024

Toxic

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Direct team members were great. You get a discount. Offices are nice

Cons

Toxic culture, claim to be supportive and inclusive but it’s a lie. Lots of underhand tactics and stabbing in the back. You don’t see it coming until it’s done. I’ve never been treated so badly in my entire career

1.0

Jun 24, 2024

Legacy company, Legacy mindset

Logistics manager

Recommend

CEO approval

Business Outlook

Pros

Store discounts, Decent office space

Cons

Toxic work culture, biased and rude staff, fear tactics from upper management to get work done, complete disregard for employee rights and expectations.

Viewing 82 - 84 of 11,357 Reviews

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Marks & Spencer

Marks & Spencer reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Overworked and underappreciated.

Toxic

Legacy company, Legacy mindset

Top companies for "Compensation and Benefits" near you

Jobs at Marks & Spencer