Does Marks & Spencer pay their employees well?

According to anonymously submitted Glassdoor reviews, Marks & Spencer employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Marks & Spencer. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Marks & Spencer?

63% of Marks & Spencer employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Marks & Spencer 3.3 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Marks & Spencer?

Customer Assistant (3168) , Sales Assistant (858) , Sales Associate (432) , Customer Service (362) , Retail Assistant (251) , Customer Service Assistant (229) , Customer Service Representative (194) , Retail Sales Assistant (129) , Team Manager (129) , Section Manager (128) , Visual Merchandiser (125) , Retail Sales Associate (122) , Shop Assistant (112) , Store Manager (103) , Cafe Assistant (101)

What are the pros of working at Marks & Spencer according to real employee reviews?

"I was always able to gain more hours when needed and the pay was good." ((in 1304 reviews)); "Staff are friendly and kind" ((in 700 reviews)); "Most colleagues are friendly and personable; more of a 'we're all in this mess together' kind of friendship." ((in 624 reviews)); "People there are nice and helpful" ((in 613 reviews)); "Good salary compared to other companies with the same job (at the time of my employment)" ((in 216 reviews))

What are the cons of working at Marks & Spencer according to real employee reviews?

"Poor management at time because too many managers on departments that they are not fit to run and just "wig it"." ((in 874 reviews)); "Managers can be rude and not supportive" ((in 584 reviews)); "Long hours and lack of staff/resource" ((in 403 reviews)); "short breaks quite loud inside" ((in 134 reviews)); "Shift patterns mean there is no work life balance as days off not a run of days but spaced within the week." ((in 105 reviews))

What are employees saying about Marks & Spencer layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Marks & Spencer layoffs and their outlook for job security at Marks & Spencer in 2026.

Marks & Spencer reviews

3.7

63% would recommend to a friend

(11,357 total reviews)

Stuart Machin

67% approve of CEO

50% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (11,357 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Marks & Spencer has an employee rating of 3.7 out of 5 stars, based on 11,357 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Marks & Spencer employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

11K reviews

2.0

Jun 24, 2024

Poor management which consistently fails employees.

Customer assistant

Recommend

CEO approval

Business Outlook

Pros

I enjoyed working with my colleagues during my time at Marks and Spencer’s.

Cons

The induction was poorly run. There is no consideration of training new starter employees to a knowledgable degree. Instead the company performs box-ticking exercises to fast track employees into their new positions. Unfortunately when something happens and the training is used to safeguard M&S they completely disregard their staff and do not take any accountability for their failings. Whilst working there I don’t think I had the same management team for any longer than a month. New management would come in and the management in the top hierarchy push the new management out into smaller stores. This made the working environment feel very unstable.

1.0

Apr 26, 2024

Not worth the stress

Store colleague

Recommend

CEO approval

Business Outlook

Pros

The staff discount is nice to have. Colleagues who are all very friendly.

Cons

So many downsides, The stores understaffed because of poor budgeting meaning everyones over worked and stressed. Trying to reach store targets which again aren't easily attainable because of the stressful environment created and lack of employees. You're treated and viewed as a drone rather than a person at times and are asked to do pointless tasks such as standing at the door to appease corporate goals, instead of doing practical work to help other colleagues on the shop floor. Managers follow you around rather than being proactive. Some colleagues couldnt get any shifts due to management overspending in the christmas periods. Everyone has to work unsociable hours. (6am starts or 10pm finishes)

Marks & Spencer Response

2y

Hi, thanks for leaving a review. Whilst it's great to see that you recognize the great colleagues we have, it's discouraging to hear you felt overwhelmed due to resourcing matters and felt there was inadequate accountability, in terms of tasks, throughout your shifts. We appreciate all feedback and will ensure this is fed back to the relevant team. Thanks once again for taking the time to leave a review and wishing you all the best for the future. Marks and Spencer

2.0

Apr 21, 2024

Old mindset never move on

Buying assistant

Recommend

CEO approval

Business Outlook

Pros

Wide diversity product line with strong support.

Cons

Boring, many useless work and report, complicate workflow. Management level are all keeping old school concept, work and think in same way for every process. No career path no development no wage inflation.

Marks & Spencer Response

2y

Hi, thanks for leaving a review. We're sorry to hear about the repetitive tasks, in which you were required to complete. We’re always looking for ways to improve, so appreciate your feedback. Wishing you all the best for the future. Marks and Spencer

Viewing 85 - 87 of 11,357 Reviews

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Marks & Spencer

Marks & Spencer reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Poor management which consistently fails employees.

Not worth the stress

Old mindset never move on

Top companies for "Compensation and Benefits" near you

Jobs at Marks & Spencer